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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Vanshika S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Great platform for remote work!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Probably its user-friendly navigation. As a non-tech savvy person, the self-paced training and easy design allowed me to get a hang of Teams quite quickly, unlike other messaging or video platforms.

What is your favorite aspect of this product?

I think it's so well integrated with the rest of the Microsoft environment! I work remotely, so working with my team on collaborative docs is very important, so we sync teams to SharePoint and access the same. Its also really convenient to just switch from a text/messaging to a quick call- so quite wholesome really!

What do you dislike most about this product?

The mobile app is honestly so bad, it doesn't notify me of new messages, and I always miss them unless I check my laptop or manually open the app. This is quite annoying, especially when my notifications are enabled on my phone- so it definitely lowers reliability on the app.

What recommendations would you give to someone considering this product?

I think to really know the needs of your teams, before moving to this platform. It's great for teams that need the integration with multiple platforms such as SharePoint, Outlook, etc but if one just needs video conferences- then stick with a simpler application like Zoom maybe.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Andrew C.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

It works when you need it

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams works well for large-scale organizations to have a robust messaging and meeting system. It integrates effectively with other Microsoft products, making it super easy and simple to use the Microsoft ecosystem, such as Outlook and Word, with the software.

What is your favorite aspect of this product?

It is easy to integrate with calendar functionality. The video conferencing is very reliable.

What do you dislike most about this product?

It has quite clunky UI and is slow to load. The "Teams" channel functionality goes unused.

What recommendations would you give to someone considering this product?

If you are already using the Microsoft ecosystem, it's an easy recommendation and a natural fit for a messaging and video conferencing application.

Pros

Security Protects
Helps Innovate
Performance Enhancing
Trustworthy

Cons

Slower Product Innovation
Commodity Features
Less Efficient Service

Amy G.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Effective for team chats, meetings & file sharing

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The seamless integration with Microsoft 365 enables smooth workflows.

What is your favorite aspect of this product?

Being able to co-edit files directly within Teams while discussing changes in the chat or on a call is incredibly efficient and reduces confusion.

What do you dislike most about this product?

The rather complex user interface. It can be rather overwhelming for first time users.

What recommendations would you give to someone considering this product?

It is an ideal collaboration tool if you’re already using Microsoft 365 or need an all-in-one collaboration platform. I advise that you start with basic features like chat and meetings and then later explore more advanced features.

Pros

Continually Improving Product
Efficient Service
Effective Service
Caring

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Vanshika S.

Great platform for remote work!

Likeliness to Recommend

Pros

Andrew C.

It works when you need it

Likeliness to Recommend

Pros

Cons

Amy G.

Effective for team chats, meetings & file sharing

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization