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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Harshal S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Let's empower Teams with Microsoft Teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

1:Teams is deeply connected with other Microsoft 365 tools, such as OneDrive, SharePoint, and OneNote, making it easier for users to access and share files, collaborate on projects, and take notes. 2: Microsoft Teams provides a unique "Together mode" that uses AI-powered segmentation technology to bring participants together in a virtual shared space. 3:It provides a built-in Tasks app, makes easy for teams to manage and track their to-do lists and projects. 4:It provides live events capability, making it easy for organizations to host webinars, town halls, and large scale events.

What is your favorite aspect of this product?

My Favourite features of Microsoft Teams are: 1: Its integrity with Microsoft 365 , which enables me to use on the go my apps. 2: It provides built-in Tasks app, making it easy for teams to manage and track their to-do lists and projects . 3:provides live events capability, makes companies to host webinars, town halls, and other large-scale virtual events. 4:MS Teams has robust security features, such as data encryption and multi-factor authentication, making it a secure platform for organizations to use.

What do you dislike most about this product?

Here are some drawbacks of MS Teams: 1: It provide less customisation to its end user. 2:MS Teams can be complex and overwhelming . 3: Many time ive noticed slow loading times, poor audio and video quality during calls and meetings, and poor app responsiveness.

What recommendations would you give to someone considering this product?

Microsoft Teams is widely used collaboration tool that offers us a comprehensive platform for teams to communicate, collaborate, and manage projects. Teams integrates well with other Microsoft 365 tools, and its versatility makes it a popular choice for organizations of all sizes. I would highly recommend this software.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Amina V.

Role: Operations
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great service, but need small improvement

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Makes company communication between departments easier regardless of location, time zone difference and field.

What is your favorite aspect of this product?

Additional features (Apps) inside the platform, such as planners, tasks, and Microsoft Office implementation.

What do you dislike most about this product?

Quality reduces during transfer and long loading duration.

What recommendations would you give to someone considering this product?

Use it if you have a big company, but learn more about features and structure before starting using.

Pros

Helps Innovate
Trustworthy
Client's Interest First
Continually Improving Product

Cons

Commodity Features
Wastes Time
Less Performance Enhancing

Diego P.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Great company but not reliable product

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Main difference is that is owned by Microsoft which is a company that I fully trust

What is your favorite aspect of this product?

When everything is properly setup it works amazing, is reliable and it has a smooth experience

What do you dislike most about this product?

I don't know the reasons but randomly for some users become a hell to use the product, plugins doesn't work, audio and video problems. In many occasions I had to jump to other solutions just to do the meeting properly because any of the people involved had issues with Microsoft Teams

What recommendations would you give to someone considering this product?

If is for internal purposes only I think is a very good product once everything is setup correctly for the people who is going to use it

Pros

Caring
Efficient Service
Client Friendly Policies
Transparent

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Harshal S.

Let's empower Teams with Microsoft Teams.

Likeliness to Recommend

Pros

Amina V.

Great service, but need small improvement

Likeliness to Recommend

Pros

Cons

Diego P.

Great company but not reliable product

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

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TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization