Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Sandip S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Teams: An approachable tool for business to collab

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The functionality and accessibility of the features and extensions are excellent. I regularly make use of the phone, video, and IM features. Even when I'm not in the office, staying in touch with my team is simple thanks to the iOS app. My project teams can communicate with one another via channels to work on specific tasks without crowding private one-on-one chats.

What is your favorite aspect of this product?

The use of Virtual Meetings is seamless. It's simple to invite participants. It's clean to use the app on a computer or device. Excellent overall meeting experience. Additionally, I enjoy calls with excellent video and sound quality.

What do you dislike most about this product?

Comparatively speaking to other platforms, screen sharing is quite complicated. It indicates that screen sharing causes a lag. Screen recording can occasionally malfunction. absence of a wide selection of ringtones when making or receiving calls.

What recommendations would you give to someone considering this product?

Microsoft Teams is regarded as a boon for every organisation in the era of work from home. Teams is assisting me in every way when it comes to interacting with team members and clients. It is a user-friendly application that works well on all platforms and devices.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Caring

Parthiv V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic Communication channel

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Immediate video conference invites and instant communications among our personnel. Without the inconvenience of installing another APP on your PC, it resolves several business concerns. Easily integrates with other Office 365 applications.

What is your favorite aspect of this product?

I enjoy that I can instantly message any employee using the app. In contrast to emails that get misplaced and go unanswered, this technology is perfect for my profession as a parts advisor who needs answers quickly.

What do you dislike most about this product?

Their chat system would be a drawback. They struggle to identify the sender of a communication. The names section has very little information. I can't stop looking for the individual who sent me a conversation, it seems. Only 3–4 unread chats or calls are displayed. They ought to just "pop up," have better highlighting, etc. Trying to add attachments during a conference call is likewise not intuitive. Some will be accepted, while others won't. There doesn't seem to be any rhyme or reason or justification.

What recommendations would you give to someone considering this product?

I will recommend to other people about the features of this tool such as like video conference and audio conference. Also we can send messages instantly to anyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Norma A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"This program is fantastic I highly recommend it."

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Features that set it apart from competitors include real-time text and voice communication, file and screen sharing, automated conference creation, and calendar synchronization.

What is your favorite aspect of this product?

It's made it much easier for people to work together in the workplace or from home. In addition, it centralizes all of the individual programs that make up the Microsoft Office suite, which is the set of programs that most of us use on a daily basis.

What do you dislike most about this product?

The fact that our company operates in a hybrid setup frustrates me because it prevents us from taking use of the resources that need having both our data and our employees located on the cloud. That's not very expansive.

What recommendations would you give to someone considering this product?

This software is highly recommended due to its superior video conferencing capabilities. Each and every one of your potential next steps has been meticulously planned. Changing the size of an image, casting a vote, or panning and tilting the camera are all examples of scaling. The chat that comes with each meeting is great because it ensures no files or messages are lost and allows you to immediately let people know if you're running late.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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