Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Divya V.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Revolutionizing Video Conferencing with Teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Complete collaboration platform: Teams provides a complete suite of collaboration tools such as file sharing, project management, and integration with third-party apps, making it a one-stop-shop for team collaboration. Advanced security features: Teams offers advanced security features, compliance standards, and data protection, which are critical for businesses and organizations. Enhanced video conferencing capabilities: Teams offers advanced video conferencing features such as virtual backgrounds, screen sharing, and breakout rooms.

What is your favorite aspect of this product?

Microsoft Teams is a popular collaboration platform among businesses and organizations due to its comprehensive suite of tools, user-friendly interface, and advanced security features. Many users appreciate how Teams brings all their team's communication, collaboration, and productivity tools into one centralized platform, making it easier to work together and get things done efficiently.

What do you dislike most about this product?

The chat feature can feel cluttered or disorganized when dealing with a large volume of messages or multiple conversations. Some users may find that the video conferencing quality is not as high as other platforms, particularly when dealing with poor internet connections. The cost of the platform may be prohibitive for smaller businesses or organizations. The platform may not offer as many customization options as some users would like, particularly for branding or visual design.

What recommendations would you give to someone considering this product?

If you are considering using Microsoft Teams for your team collaboration and communication needs, here are some recommendations to help you make the most of the platform: Take advantage of the training resources: Microsoft offers a variety of training resources, such as video tutorials and documentation, to help users learn how to use Teams effectively. Taking the time to learn how to use the platform's features can help you save time and work more efficiently. Explore security and compliance features: Teams offers advanced security and compliance features, such as two-factor authentication and data encryption.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Maria J.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

A well-known tool for online meetings.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Any level of technical knowledge can easily collaborate on Teams. We have different levels of technical comfort on our team, and Teams allows us to easily share and collaborate regardless of skill level. Because of the ease of use, we all quickly gained skills.

What is your favorite aspect of this product?

I like having a dedicated link to use to log in just for the Teams gathering. There is no questioning whether or not you logged into the correct one. I also appreciate that there are choices for the background and that the settings are simple to use. It’s convenient for teams to conduct virtual meetings, see who is included in the group, and quickly communicate and exchange ideas. Once we have the link, accessing Teams is simple and secure because it is very tailored to the designated meeting.

What do you dislike most about this product?

There is nothing about Teams that I dislike. I find this tool simple to use and there is nothing that I do not like about using this tool.

What recommendations would you give to someone considering this product?

The degree to which Teams is integrated with Office 365 is one of its best aspects. Nearly all of the work that my team does can be managed by MS Teams as a singular application, including communication, document sharing, task organization, and notification management. Everything is made simpler because there are fewer apps to remember to switch between when using a single product that can accomplish this.

Pros

  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Commodity Features
  • Security Frustrates
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2023

Fantastic product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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