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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Bharadhwaj B.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Fantastic Product which should improve features

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is the Audio web and Video Conferencing Solution which is mostly used in our Organizations for Client Meetings and it's ease of use with the Bandwidth Consumption lesser than other Solutions.

What is your favorite aspect of this product?

It is easy to use and it consumes less bandwidth than Google Video Conferencing solutions and others.

What do you dislike most about this product?

It's features such as going offline after the internet is down and when the internet is connected back, It never works till removing and reinstalling it.It makes customers to think not to use this product.

What recommendations would you give to someone considering this product?

Improvement of features is the recommendation which i suggest to the Microsoft Teams.

Pros

Enables Productivity
Unique Features
Security Protects
Continually Improving Product

Paul L.

Role: Consultant
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Teams meets the challenge!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams very easily differentiates from other competing products because it offers 100% compatibility & integration with other Microsoft products.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is the ability to not only generate but also track all the chat messages per team.

What do you dislike most about this product?

What I dislike the most about Microsoft Teams is that after a project team name is created, it can be very tricky to completely and properly rename it.

What recommendations would you give to someone considering this product?

For everyone looking into jumping onboard with Microsoft Teams, it's a no brainer. Since it's a Microsoft product, there's no issues with compatibility running on the computer systems you currently use which is already running the Microsoft Windows operating system.

Pros

Reliable
Trustworthy
Saves Time
Helps Innovate

Elizabeth K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

A great tool for communication and collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a great way to keep in touch with coworkers and get things done. It's easy to set up meetings quickly because to its compatibility with Outlook and other Microsoft programs. Thanks to the app's notification features, I'm always up-to-date and never forget about important dates or appointments.

What is your favorite aspect of this product?

Microsoft Teams helps me out because it has excellent teamwork features. I can set up channels of communication, upload and download data quickly, and view shared folders with ease all within the platform.

What do you dislike most about this product?

Microsoft Teams is an effective platform for teamwork, but it has some serious limitations, such as limited customization options and no support for other apps. Users who need time tracking or compatibility with Linux computers may be disappointed that these capabilities are not included.

What recommendations would you give to someone considering this product?

Features like noise suppression and video backdrops make it ideal for remote teams. It also guarantees crystal-clear transmission of voice during online conferences.

Pros

Reliable
Enables Productivity
Efficient Service
Appreciates Incumbent Status

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Bharadhwaj B.

Fantastic Product which should improve features

Likeliness to Recommend

Pros

Paul L.

Teams meets the challenge!

Likeliness to Recommend

Pros

Elizabeth K.

A great tool for communication and collaboration

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization