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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3034 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Justin S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

You can be cutting edge, or you can use Microsoft.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Simply put: you can implement Wire if your #1 interest is privacy and security. Or, you can implement Google Workspace if you can live with reasonable security/privacy and easy widespread adoption and authentication. Who doesn't already have a Gmail account, these days?

What is your favorite aspect of this product?

In fairness I'm not a fan of MSFT teams and have wholesale loss of confidence so it would be disingenuous to say I had a favorite option.

What do you dislike most about this product?

It's management from the mess of a system called Azure. You will pull your hair out trying to manage it, and waste a lot of time configuring it for clients to self manag themselves only to eventually arrive at some embarrassing roadblock that will force you to send out a hat-in-hand update that you're rolling out a new product that everyone needs to get on board with. Out your best foot forward from the start and stay away from MSFT products.

What recommendations would you give to someone considering this product?

Don't do it.

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Cons

Slower Product Innovation
Less Effective Service
Less Transparent

Sahil R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Best for conference meetings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

There are several aspects of Microsoft Teams that I find particularly impressive and enjoyable. However, if I had to choose one feature that I like best, it would be the seamless integration of various communication and collaboration tools into a single platform.

What is your favorite aspect of this product?

The UI is very much planned, making exploring through different elements and functionalities simple, and Microsoft Teams is supported on Web, Desktop, and Mobile Apps so that we can access it from any device.

What do you dislike most about this product?

Users may have less flexibility in adjusting meeting layouts, controlling participant permissions, or customizing meeting templates according to their specific needs.

What recommendations would you give to someone considering this product?

Microsoft Teams benefits us by enhancing collaboration, streamlining communication, improving productivity, and promoting effective remote work. So it can boost your organization's efficiency.

Pros

Helps Innovate
Efficient Service
Effective Service
Caring

Britta M.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic Product with Exceptional Training

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The availability of secure document sharing and collaboration sets Teams apart from other sharing softwares.

What is your favorite aspect of this product?

I love the whiteboard and task management features of this product, as well as the document collaboration options.

What do you dislike most about this product?

Teams is a little hard to implement and get used to on the front end but Microsoft does a great job of offering free training videos to assist in the steep learning curve.

What recommendations would you give to someone considering this product?

Take advantage of the free software training available everywhere.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Justin S.

You can be cutting edge, or you can use Microsoft.

Likeliness to Recommend

Pros

Cons

Sahil R.

Best for conference meetings

Likeliness to Recommend

Pros

Britta M.

Fantastic Product with Exceptional Training

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization