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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3034 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Aritra D.

Role: Consultant
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Good communicator with MS office integration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Its superb integration with various applications like MS office, JIRA, azure devops etc

What is your favorite aspect of this product?

creation of various groups and tagging feature so that msg reaches to correct person with proper highlights

What do you dislike most about this product?

unable to add multiple work email ids in one single TEAMS app

What recommendations would you give to someone considering this product?

A super easy chat platform with super effective integration of collaboration tools, simple awesome to use as well.

Pros

Helps Innovate
Trustworthy
Fair
Altruistic

Kruthika T.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Seamless collaboration made easy.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is purpose-built to meet the demands of big companies and organizations. It stands out from other collaboration tools by providing top-notch security and compliance features. These include data encryption, multi-factor authentication, and adherence to industry standards like HIPAA and GDPR. This high level of enterprise-grade security makes it an ideal option for businesses that prioritize safeguarding their sensitive data and complying with strict regulations.

What is your favorite aspect of this product?

Microsoft Teams excels in integrating with automated jobs to post messages and notifications, a feature valued by users. By connecting with custom-built connectors or integrations, organizations can automate processes that trigger messages in Teams based on events. This ensures real-time updates on completed tasks, system statuses, or critical events, enhancing productivity and keeping everyone informed. By streamlining workflows and centralizing communication, Teams becomes an agile platform, allowing customized reminders, routine updates, and more, ultimately fostering a proactive and dynamic work culture. The seamless integration with auto

What do you dislike most about this product?

one highly regarded aspect of Microsoft Teams is the seamless call switching capability between mobile and laptop devices. This feature offers exceptional convenience, allowing users to effortlessly transition ongoing calls from their mobile app to their laptop and vice versa. When using Microsoft Teams on a mobile device and needing to switch to a larger screen for a more extended discussion or collaboration, users can seamlessly transfer the call to their laptop. The transition is smooth, without any interruptions, and the call's audio and video quality are consistently maintained.

What recommendations would you give to someone considering this product?

Considering Microsoft Teams for your collaboration needs? Here are some recommendations: First, assess your specific requirements, team size, and remote work needs to see if Teams fits well. Explore its seamless integration with Microsoft 365 and other apps you use. Test guest access if external collaboration is crucial. For large enterprises, review its security features. Check developer capabilities for custom solutions. Ensure compatibility with mobile and desktop devices. Utilize trial periods and seek feedback from current users. Don't forget training and support. Finally, evaluate costs and licensing to align with your budget and expect

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Less Performance Enhancing
Slower Product Innovation
Charges for Enhancements

Luke G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Mainly for Microsoft fans

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Together mode! Needs more versions

What is your favorite aspect of this product?

Seeing everyone in together mode

What do you dislike most about this product?

Not as user friendly as competitors

What recommendations would you give to someone considering this product?

Does the job if your Microsoft focused but better softwares out there

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Cons

Less Inspiring
Leverages Incumbent Status

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Aritra D.

Good communicator with MS office integration

Likeliness to Recommend

Pros

Kruthika T.

Seamless collaboration made easy.

Likeliness to Recommend

Pros

Cons

Luke G.

Mainly for Microsoft fans

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization