Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Mukesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Outstanding Solution for Virtual Collaborations

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its deep integration with Office 365, enabling seamless collaboration on documents. Its chat-based workspace facilitates communication within organizations. Advanced security features aligned with Microsoft's compliance standards ensure data protection. The platform supports extensive customizations with third-party apps and bots. Additionally, its rich meeting and calling capabilities enhance enterprise-level communications.

What is your favorite aspect of this product?

Microsoft Teams shines with its deep-rooted connection to the Office 365 suite, enabling real-time collaboration on familiar tools like Word and Excel. Its intuitive chat interface simplifies team communication, streamlining project discussions. The platform's ability to integrate third-party applications broadens its functionality, catering to diverse business needs. Secure, compliant data handling provides peace of mind for sensitive information. Lastly, its comprehensive video and call features foster a connected workplace regardless of physical location.

What do you dislike most about this product?

Microsoft Teams, while feature-rich, can sometimes feel cluttered, making navigation a tad complex for new users. Some users report occasional syncing issues, particularly with large files. The mobile app, though functional, doesn't always offer the smoothest experience. Integrations, while plentiful, can sometimes introduce unexpected glitches. Additionally, compared to some competitors, Teams might demand a steeper learning curve, especially for those not familiar with the Office 365 ecosystem.

What recommendations would you give to someone considering this product?

When considering Microsoft Teams, ensure your organization is ready to leverage its deep integration with Office 365 for maximum efficiency. Training sessions can help team members overcome the initial learning curve. Regularly evaluate and adjust settings to maintain optimal security and compliance. Explore third-party integrations selectively to avoid overwhelming the interface. Lastly, ensure adequate IT support, as resolving occasional syncing or integration issues can be crucial for smooth operations.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

User Friendly but has limitations

Likeliness to Recommend

6 /10

Pros

  • Enables Productivity
  • Generous Negotitation
  • Transparent
  • Performance Enhancing

Cons

  • Commodity Features
  • Less Effective Service
  • Inhibits Innovation

Grady B.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Makes Communication Easier and Effective.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

What i like about the tool over its alternatives is that it offers wide variety of features that are geared towards enhancing effective communication. The tool is ore of a unified communication tool, you are able to conduct online meeting, conference, trainings and presentation with the tool. During a meeting you are able to experience one to one through video conferencing. You are also able to mute the participants to ensure that there is no interruptions.

What is your favorite aspect of this product?

My favorite feature is the side chat during a meeting. There you ask a question and the presenter is able to address it in real time. You are also give features that allows you to clap and raise hand. Gives you the mood of the meeting,

What do you dislike most about this product?

Cost of acquiring the license is a let down to start ups.

What recommendations would you give to someone considering this product?

To ease business operation cost and scale up your organization communication use the tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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