What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
David W.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
Teams is the way to go!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams is the go to software for buisness communication. The features and usablility are miles ahead of zoom and others like it. Its also extremely easy to set up communication with those who have not used the platform before.
What is your favorite aspect of this product?
The ability to link a phone number and make voip calls.
What do you dislike most about this product?
I have no complaints
What recommendations would you give to someone considering this product?
This is a must have for your communication needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jack H.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2023
Teams ticks all the right boxes
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Integration with the rest of the Microsoft suite. It makes so much sense for us as a business to be able to easily link Excel and Word.
What is your favorite aspect of this product?
Can I have two? Instant messaging allows us the ability to have conversations that would usually clog up email trails and gives a more informal way of communicating with people at all levels of the organisation. Everyone is accessible. The second is the seemless SharePoiint integration.
What do you dislike most about this product?
There are some features (delayed send) which I think are available but locked by our organisations policy - not an issue with the product though!
What recommendations would you give to someone considering this product?
Consider what you use on a regular basis, if it’s the Microsoft suite then this is the perfect companion.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Adam F.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2023
Exceptional Solution Empowering Productive Teams!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams enhances business productivity and collaboration. The vast range of integrations with both the Microsoft product ecosystem (e.g., Microsoft To-Do & Outlook) plus the additional external third-party platforms (such as PowerBi, Sociabble, and the FT to name just a few) mean users can work on a range of tasks from one place.
What is your favorite aspect of this product?
One of my favourites is the ability to "rollback" a shared document to a previous version. When working with large teams, individuals can accidentally change or delete something important. With Microsoft Teams, the owner of the document can easily refresh the impacted file to go back to the previous update(s). MS Teams has also got some great video conferencing features - from dynamic backgrounds to The Sim's-like avatars. While not business-critical, they allow camera-shy members of the team to have a virtual presence - rather than just a circle with their initials which feels more impersonal.
What do you dislike most about this product?
Broadly speaking, Microsoft Teams does everything it needs to do, well. There is the occasional issues with contact status availability not updating in real-time (e.g., showing as online when they are offline) but this isn't a consistent and regular problem nor does it have much of an impact on cross-personnel productivity.
What recommendations would you give to someone considering this product?
As with any solution, it's important to scope your businessness requirements. Microsoft Teams is not cheap and the more advanced features come at a premium. Is the platform worth it? Most definitely. But, not all organisations have the financial flexibility to accommodate.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Saves Time
Please tell us why you think this review should be flagged.
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