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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3034 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Namrata Y.

Role: Public Sector
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Zoom differentiates itself from other similar products in several ways, which have contributed to its widespread popularity and success in the video conferencing and online communication space. Here are some key differentiators: Ease of Use: Zoom is known for its user-friendly interface, making it easy for both hosts and participants to join and conduct meetings. It requires minimal technical expertise, which has broadened its appeal.

What is your favorite aspect of this product?

Recording and Transcription: Zoom provides built-in recording and transcription features for meetings, making it useful for documentation and accessibility. Cross-Platform Compatibility: Zoom is available on various operating systems, including Windows, macOS, iOS, and Android, ensuring accessibility for users on different devices.

What do you dislike most about this product?

It's important to note that people's experiences with Zoom, or any software or service, can vary based on their individual needs and preferences. While Zoom has many strengths, it has also faced its share of criticisms and challenges, particularly in terms of security and privacy, as mentioned earlier. Some users might dislike aspects such as the complexity of certain features or pricing structures, depending on their specific requirements and experiences.

What recommendations would you give to someone considering this product?

Assess Your Needs: Determine your specific requirements, such as the number of participants, frequency of meetings, and the nature of your meetings (e.g., internal team meetings, webinars, client meetings). Consider Security and Privacy: Evaluate the platform's security and privacy features to ensure they align with your organization's requirements. Zoom has made significant improvements in this area, but it's essential to understand and configure settings appropriately.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service

Leah T.

Role: Student Academic
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

8 /10

Pros

Trustworthy
Fair
Altruistic
Client's Interest First

TyRell V.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Concise and easy to use, most companies should use

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of use, software also is able to use on any device. Document sharing is easier to use than other products

What is your favorite aspect of this product?

My favorite aspect of this product is the ease of use. I have older team mates who are not as tech savvy and they are able to navigate and understand the product.

What do you dislike most about this product?

Larger files causes Teams to freeze and can get laggy with document sharing. I also dislike Teams storage time, after 30 days documents that have been shared are automatically deleted.

What recommendations would you give to someone considering this product?

My recommendation would be to google and watch youtube tutorials regarding teams and it will speed your learning process up.

Pros

Performance Enhancing
Enables Productivity
Continually Improving Product
Reliable

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Namrata Y.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Cons

Leah T.

Likeliness to Recommend

Pros

TyRell V.

Concise and easy to use, most companies should use

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization