Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Wesley B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and Implement

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It's deploy-ability and integration with Microsoft 365 is what really sold us.

What is your favorite aspect of this product?

Integration across all Microsoft 365 applications.

What do you dislike most about this product?

Sometimes the reliability isn't up to snuff and there are limitations to screen sharing.

What recommendations would you give to someone considering this product?

Recommend for sure, but make sure you have a reliable network infrastructure.

Pros

  • Performance Enhancing
  • Saves Time
  • Continually Improving Product
  • Inspires Innovation

Anjali M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Needs of Every Organization - Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

1. Efficient meetings/ chats: You can now chat with any memeber of your organization easily and hassel free. One can also setup a call whenever required. one can also access the meeting notes and recording for future reference. 2. File sharing: Teams provide facility to send file to another member 3. Backup: It also allows seemless search option to look for old chats or files. Backup facility is also there to save important documents. 4. One can stay connected with teams from anywhere. With teams phone app, you don't need a system to be able to use the amazing features.

What is your favorite aspect of this product?

Allows both Audio and Video calls: Teams has the feature to make both audio and video calls to the team members

What do you dislike most about this product?

1. Limit on number of groups that one can be part of- There is a limit on number of channels that the user can be part of in the Teams app. 2. Requirement of Internet connectivity: Microsoft teams requires internet connectivity. Unstable or slow internet connectivity hinders the productivity. 3. Cost: While teams offers multiple benefits, it comes with the associated cost and other licensing requirements. Small organization might not be able to afford the same.

What recommendations would you give to someone considering this product?

1. Team Management: With easy chat options and both audio and video connectivity, teams helps in increasing the connectivity accross the organziation and improves productivity. 2. Easy Integration: Microsoft Teams seemlessly integrates with other 365 tools. It can act as a central hub for accessing other tools like outlook, sharepoint, etc. 3. Connecting with People: With the help of both audio and video facility, one can easily connect across the organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Priyadarshi U.

  • Role: Student Academic
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Feature-rich collaboration, room for AI improv

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams goes beyond chat, offering a central hub for all my team's communication, collaboration, and even document editing.

What is your favorite aspect of this product?

Calendar and call management, keeping my team's schedule and communication organized.

What do you dislike most about this product?

Untimely software updates disrupt workflows, introduce learning curves, and hinder productivity.

What recommendations would you give to someone considering this product?

Microsoft Teams offers strong collaboration features, but consider your budget, system resources, and the potential need for higher bandwidth internet before committing.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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