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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3164 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Aditya M.

Role: Information Technology
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Great tool for engagement and schedule meetings,

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Custom applications can be added in the Ms teams

What is your favorite aspect of this product?

Adding the Ms office apps in the Ms teams to ease the work

What do you dislike most about this product?

Lagginess, and poor customer support

What recommendations would you give to someone considering this product?

For meeting and engagement activities it's the best tool you should be looking at iy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Inspiring
Charges for Enhancements

Jaykumar K.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Microsoft Teams: All-in-One Collaboration Hub

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams sets itself apart with two key features. First, its tight integration with Microsoft 365 makes collaboration a breeze. No more jumping between apps you can edit documents and share files seamlessly within Teams. Channels keep conversations organised. Imagine having dedicated spaces for different projects or topics, keeping everything focused and clutter-free. This makes Teams a powerful hub for communication and collaboration, all within the familiar Microsoft ecosystem.

What is your favorite aspect of this product?

For our organisation, Microsoft Teams has become the glue that keeps everything connected. Gone are the days of scattered chats and endless email threads. Teams keeps all our communication organised by project or channel, making it easy to find past discussions and stay on the same page. Plus, the ability to jump from chat to video calls seamlessly makes collaboration a breeze. It's a night and day difference from our old setup, and I can't imagine working without Teams anymore!

What do you dislike most about this product?

Honestly, the biggest challenge is remembering to silence my mic when I'm not talking!

What recommendations would you give to someone considering this product?

Considering Microsoft Teams? If your organization uses Microsoft 365, it's a no-brainer! Teams integrates perfectly with all your favorite Office tools, making collaboration a breeze. No more hunting for files or switching between apps everything's right there. Plus, the channel structure keeps conversations organised and focused. It might take a little time to adjust to your old way of working, but trust me, Teams will become your go-to hub for communication and collaboration. You won't regret giving it a try

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pankaj R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to Use

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Part of office 365 product family and no separate authentication required. Best tool with Audio /Vedio/ Chat features. Can be easily integrated with other Office apps and third party apps even.

What is your favorite aspect of this product?

Easy collaboration with team members using calls, chats etc

What do you dislike most about this product?

nothing as of now, product is delivering. what is expected. some time teams app crashes but it works fine after restart.

What recommendations would you give to someone considering this product?

I would suggest to go for it without any doubt

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Aditya M.

Great tool for engagement and schedule meetings,

Likeliness to Recommend

Pros

Cons

Jaykumar K.

Microsoft Teams: All-in-One Collaboration Hub

Likeliness to Recommend

Pros

Pankaj R.

Easy to Use

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization