Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Chintan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Great platform for collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams works so well with the other Microsoft 365 apps. It’s super easy to switch between chats, video calls, and working on shared files all in one place. It’s not just about messaging or meetings; it brings everything together calendars, to-do lists, and documents—all synced up. Plus, it connects to other apps, which makes it really flexible for any team’s needs.

What is your favorite aspect of this product?

It seamlessly integrates with all the other Microsoft 365 apps. You can be chatting, working on a Word document, scheduling a meeting, and even tracking tasks in Planner all without switching between apps. It makes collaboration feel really fluid and efficient.

What do you dislike most about this product?

I dislike most about Microsoft Teams is how resource-heavy it can be, often eating up CPU and memory, which slows down performance. It also sometimes takes a while to load, especially if you have multiple teams or channels open, making it feel a bit sluggish. Additionally, constant notifications can be overwhelming and make it hard to keep track of important messages.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Teams, I'd recommend using it primarily for team collaboration, especially if you're already in the Microsoft ecosystem. It’s great for communication and file sharing. However, keep in mind that it can be heavy on system resources, so if you have an older computer or many apps running, performance might suffer. Also, be ready for a learning curve when organizing channels and managing notifications. Overall, it's a solid tool but be prepared to optimize it for the best experience.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Saves Time

Lina T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I has a good video web conferencing call meanly used in business planning and management

What is your favorite aspect of this product?

It also aids in screen sharing for the better presentation

What recommendations would you give to someone considering this product?

It is a user-friendly interface

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jayaprakash G.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

A Hub for Seamless Collaboration.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Seamlessly integrates with other Microsoft 365 applications like Word, Excel, PowerPoint, SharePoint, and Outlook. * This deep integration allows for smooth workflows and easy access to shared files and documents.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its deep integration with the Microsoft 365 ecosystem. This seamless interoperability allows for a truly unified work experience. Imagine effortlessly switching between chat, video calls, shared documents (Word, Excel, PowerPoint), and project management tools – all within a single platform. This streamlined workflow can significantly boost productivity and reduce the time wasted on context switching between different applications.

What do you dislike most about this product?

With numerous channels, teams, and individual conversations, it's easy to get buried under a constant stream of messages, mentions, and meeting requests. This constant barrage of notifications can be distracting and even overwhelming, hindering focus and productivity. While Teams offers some notification customization options, fine-tuning them to avoid information overload can be a challenge.

What recommendations would you give to someone considering this product?

Team size and structure: Teams is well-suited for both small and large organizations, but its complexity might be overwhelming for very small teams with simple communication needs. * Existing technology stack: If your organization heavily relies on Microsoft 365, Teams integrates seamlessly and can significantly enhance your workflow. * Budget: Consider the cost of Microsoft 365 licenses, which often include Teams. Evaluate if the investment justifies the potential productivity gains and improved collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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