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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Elijah A.

Role: Sales Marketing
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Intriguing modern software

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team is fully integrated with other Microsoft products and this enhances user experience.

What is your favorite aspect of this product?

Video and call conferencing

What do you dislike most about this product?

It cannot be integrated into other products that are not Microsoft products

What recommendations would you give to someone considering this product?

It is an intriguing modern software that enhances user experience and makes work faster, effective and efficient

Pros

Performance Enhancing
Efficient Service
Effective Service
Inspires Innovation

Busayo R.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

I'm not really a fan. It seeems a bit difficult to

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Live transcription and it supports a large number of attendees for webinars.

What is your favorite aspect of this product?

It's integration with microsoft365

What do you dislike most about this product?

Fewer third party integration and fewer virtual background options.

What recommendations would you give to someone considering this product?

Organize channels and Teams properly Integrate the third party apps if needed Customize notifications earlier on

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Dinesh P.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

"Powerful but Cluttered Collaboration Tool".

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams excels in Microsoft 365 integration, offering seamless collaboration with Outlook, SharePoint, and OneDrive. While it’s feature-rich for businesses, the interface can feel cluttered, and performance issues occasionally arise. That differentiates Microsoft Teams from other similar products.

What is your favorite aspect of this product?

During a major project deadline, our team had to collaborate across departments, and Microsoft Teams proved invaluable. Instead of juggling endless emails, we used a shared Teams channel to coordinate tasks, update files in real-time via OneDrive, and jump into quick video calls without switching apps. When a last-minute client request came in, we instantly found the necessary document in SharePoint and resolved the issue within minutes. Despite occasional lag, Teams kept everything organized, ensuring we met the deadline smoothly.

What do you dislike most about this product?

During a busy Monday morning, our team had a critical client presentation scheduled on Microsoft Teams. As we tried to switch between chats, shared files, and the meeting window, the app lagged, causing delays in pulling up key documents. A colleague missed an important message because notifications didn’t appear on time, leading to last-minute scrambling. The cluttered interface made it hard for a new team member to find the right chat thread, adding to the chaos. While we managed to complete the presentation, the experience left us frustrated with Teams’ occasional sluggishness and notification issues.

What recommendations would you give to someone considering this product?

When our company first switched to Microsoft Teams, a few colleagues struggled with the cluttered interface and slow performance during meetings. To ease the transition, we created a dedicated training session to explore features like file sharing, channel organization, and integrations with Outlook and SharePoint. One key tip was to customize notifications to avoid missing important messages. We also advised keeping the number of open chats and channels manageable to reduce confusion. Over time, with a few tweaks and patience, Teams became a powerful collaboration tool for our workflow.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Elijah A.

Intriguing modern software

Likeliness to Recommend

Pros

Busayo R.

I'm not really a fan. It seeems a bit difficult to

Likeliness to Recommend

Pros

Dinesh P.

"Powerful but Cluttered Collaboration Tool".

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

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Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization