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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

SHARVANI P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Makes working with a remote team much easier

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

What really makes it different is how everything’s connected in one place. I can chat, join meetings, and work on documents without switching between apps. The way it organizes conversations into channels is super helpful, especially when working on multiple projects. It feels more structured than some other tools I’ve used, and it’s great for staying in sync with the team. It just makes remote work a lot smoother and saves time.

What is your favorite aspect of this product?

I really like how easy it is to jump on a quick call or meeting without any hassle. The chat feature is super handy too. It feels like texting but with the option to instantly switch to a video call if needed. I also love how files and conversations stay organized within each channel, so I don’t have to dig through emails or folders to find what I need. It just makes teamwork feel more connected and less chaotic.

What do you dislike most about this product?

Sometimes it feels a bit slow or clunky, especially when starting up or switching between chats, teams, or tabs. The search function could definitely be improved because it doesn’t always pull up the exact message or file I’m trying to find, even when I know the keywords. Notifications can also get overwhelming if you're part of multiple channels or teams, and it’s easy to miss something important. It would be great to have more options to customize alerts and make the interface easier to navigate.

What recommendations would you give to someone considering this product?

If you're considering this product, I’d recommend diving into the organizational features like channels and tabs to get the most out of it. It’s great for team collaboration, but you’ll get better results if you set up your workspace efficiently. Also, take the time to customize your notifications so you don't get overwhelmed. If you're already using Microsoft 365 tools, the integration will make your workflow much smoother. Just be aware that it might take a bit of time to get used to the interface.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anu P.

Role: Human Resources
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Best communication tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Choosing Microsoft teams is very helpful for us to organizing video calls, chat and fulfill business needs . one of the best part is we can share the file, phone call and messaging.

What is your favorite aspect of this product?

Real time collaboration and communication

What do you dislike most about this product?

lack of customization

What recommendations would you give to someone considering this product?

It integrates Microsoft teams likes Outlook 365 tools

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aashey G.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Best for video, audio and daily messaging

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It’s capability to creating meetings right from the chat box.

What is your favorite aspect of this product?

meeting invitation and gifs.

What do you dislike most about this product?

Updates which are frequent. they should introduce message schedule and AI enablement.

What recommendations would you give to someone considering this product?

go for it. You have the gem to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

SHARVANI P.

Makes working with a remote team much easier

Likeliness to Recommend

Pros

Anu P.

Best communication tool

Likeliness to Recommend

Pros

Aashey G.

Best for video, audio and daily messaging

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization