Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Damilola L.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Microsoft Teams, A Powerful tool for Collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Strong Security & Compliance: Teams offers advanced security features and compliance controls, making it a top choice for larger organizations with strict data protection needs.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. It’s incredibly efficient for users who rely heavily on Office apps like Word, Excel, and PowerPoint.

What do you dislike most about this product?

The thing I dislike most about Microsoft Teams is its complex navigation. Finding specific conversations, channels, or files can be a bit cumbersome, and the sheer number of options and tabs can make the user experience less intuitive than other platforms like Slack.

What recommendations would you give to someone considering this product?

Take advantage of Teams’ video conferencing, screen sharing, and meeting scheduling features. It’s a great all-in-one tool for virtual collaboration.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Keith L.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful Collaboration Tool for Microsoft 365 user

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its deep integration with Microsoft 365, combining chat, video calls, file sharing, and collaboration tools like Word, Excel, and OneNote in one platform. This makes it especially powerful for teams already working within the Microsoft ecosystem

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its all-in-one workspace

What do you dislike most about this product?

What I dislike most about Microsoft Teams is its occasionally cluttered interface, which can feel overwhelming, especially for new users. Navigating between chats, channels, and files sometimes requires too many clicks, slowing down workflow

What recommendations would you give to someone considering this product?

If you’re considering Microsoft Teams, it’s ideal for organizations already using Microsoft 365, as it unlocks its full collaborative potential. Take time to learn its layout and features early on it can feel complex at first, but once mastered, it greatly enhances team communication and productivity

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Saves Time

Venkatarathnam G.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Great for Collaboration, Needs More Customization.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from similar products primarily due to its seamless integration with Microsoft 365, making it a strong choice for businesses already using Office applications. It offers robust collaboration features like chat, video meetings, file sharing, and real-time co-authoring, all in a unified platform. Additionally, Teams integrates well with third-party apps, which enhances its versatility for different workflows. Its ability to scale from small teams to enterprise-level organizations while maintaining usability is another key differentiator.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with the Microsoft 365 suite. This makes collaboration and file sharing extremely easy, as all tools like Word, Excel, PowerPoint, and SharePoint are readily accessible within the platform. The ability to work on documents in real-time with team members during video calls or chats is a huge time-saver and enhances productivity.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that it can sometimes feel overwhelming with the sheer number of notifications and channels. It's easy to miss important messages when there are too many threads or conversations happening at once. The interface could also be a bit cleaner, as it can get cluttered when multiple teams or channels are active simultaneously.

What recommendations would you give to someone considering this product?

I would recommend that anyone considering Microsoft Teams first assess their team's specific needs. It’s an excellent tool for collaboration and communication, especially for larger teams and organizations already using Microsoft 365. However, be prepared to invest time in organizing teams, channels, and settings effectively to avoid clutter. Also, ensure that your team is trained in how to use it efficiently, especially for managing notifications and integrations with other tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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