What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Damilola L.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted May 2025
Microsoft Teams, A Powerful tool for Collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Strong Security & Compliance: Teams offers advanced security features and compliance controls, making it a top choice for larger organizations with strict data protection needs.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. It’s incredibly efficient for users who rely heavily on Office apps like Word, Excel, and PowerPoint.
What do you dislike most about this product?
The thing I dislike most about Microsoft Teams is its complex navigation. Finding specific conversations, channels, or files can be a bit cumbersome, and the sheer number of options and tabs can make the user experience less intuitive than other platforms like Slack.
What recommendations would you give to someone considering this product?
Take advantage of Teams’ video conferencing, screen sharing, and meeting scheduling features. It’s a great all-in-one tool for virtual collaboration.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Keith L.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2025
Powerful Collaboration Tool for Microsoft 365 user
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out for its deep integration with Microsoft 365, combining chat, video calls, file sharing, and collaboration tools like Word, Excel, and OneNote in one platform. This makes it especially powerful for teams already working within the Microsoft ecosystem
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its all-in-one workspace
What do you dislike most about this product?
What I dislike most about Microsoft Teams is its occasionally cluttered interface, which can feel overwhelming, especially for new users. Navigating between chats, channels, and files sometimes requires too many clicks, slowing down workflow
What recommendations would you give to someone considering this product?
If you’re considering Microsoft Teams, it’s ideal for organizations already using Microsoft 365, as it unlocks its full collaborative potential. Take time to learn its layout and features early on it can feel complex at first, but once mastered, it greatly enhances team communication and productivity
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Venkatarathnam G.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Apr 2025
Great for Collaboration, Needs More Customization.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out from similar products primarily due to its seamless integration with Microsoft 365, making it a strong choice for businesses already using Office applications. It offers robust collaboration features like chat, video meetings, file sharing, and real-time co-authoring, all in a unified platform. Additionally, Teams integrates well with third-party apps, which enhances its versatility for different workflows. Its ability to scale from small teams to enterprise-level organizations while maintaining usability is another key differentiator.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with the Microsoft 365 suite. This makes collaboration and file sharing extremely easy, as all tools like Word, Excel, PowerPoint, and SharePoint are readily accessible within the platform. The ability to work on documents in real-time with team members during video calls or chats is a huge time-saver and enhances productivity.
What do you dislike most about this product?
What I dislike most about Microsoft Teams is that it can sometimes feel overwhelming with the sheer number of notifications and channels. It's easy to miss important messages when there are too many threads or conversations happening at once. The interface could also be a bit cleaner, as it can get cluttered when multiple teams or channels are active simultaneously.
What recommendations would you give to someone considering this product?
I would recommend that anyone considering Microsoft Teams first assess their team's specific needs. It’s an excellent tool for collaboration and communication, especially for larger teams and organizations already using Microsoft 365. However, be prepared to invest time in organizing teams, channels, and settings effectively to avoid clutter. Also, ensure that your team is trained in how to use it efficiently, especially for managing notifications and integrations with other tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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