Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Naveen Kumar C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

A versatile collaboration hub

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams differentiates itself from other collaboration platforms like Slack primarily through its tight integration with the Microsoft 365 suite, offering seamless collaboration and document sharing. It also excels in features like meeting transcription and AI-powered enhancements. Here's a more detailed look at what sets Teams apart: 1. Microsoft 365 Integration: Teams is a central hub for communication and collaboration within the Microsoft 365 ecosystem. It seamlessly integrates with apps like Word, Excel, PowerPoint, OneDrive, and SharePoint, allowing users to work with files directly within Teams.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its centralized communication and collaboration hub. It brings together chat, video meetings, file sharing, and app integration in one place, streamlining how teams communicate and work together. This allows for improved productivity and efficiency by reducing the need to switch between multiple applications.

What recommendations would you give to someone considering this product?

Microsoft Teams, recommendations focus on effective setup, use, and integration. Start by establishing clear naming conventions for teams and channels, and understand the different team types (e.g., private for sensitive info). Utilize the various features like chat, file sharing, and meetings effectively, and consider integrating with other Microsoft 365 apps for a streamlined workflow. Don't forget to explore features like notifications, mentions, and task management within Planner for enhanced collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tobin K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Powerful Collaboration Tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out through deep Microsoft 365 integration, robust video conferencing, enterprise-grade security, and customizable workspaces. It combines persistent chat, file collaboration, and meetings in one platform. Teams supports large organizations with scalability and compliance features, making it ideal for businesses seeking a unified, secure, and versatile collaboration solution.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. This allows users to collaborate on documents in real time, schedule meetings, and manage tasks all within one platform, boosting productivity and reducing the need to switch between multiple tools.

What do you dislike most about this product?

One of the most disliked aspects of Microsoft Teams is its performance issues, especially in large organizations. Users often report it being slow to load, using a lot of memory, and occasionally freezing. The user interface can also feel cluttered, making navigation and finding messages or files less intuitive.

What recommendations would you give to someone considering this product?

When considering Microsoft Teams, it's important to evaluate your organization's existing tools—Teams works best within the Microsoft 365 ecosystem. Consider your team's size and collaboration needs, as Teams scales well but may feel heavy for small groups. Also, factor in training, as some users may need time to adapt to its features and interface.

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product

Ssewannonda K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Favorite Video Conferencing Software

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It easy to use and navigate

What is your favorite aspect of this product?

Calls are end to end encrypted

What do you dislike most about this product?

I have no problem at all

What recommendations would you give to someone considering this product?

It is a worthy software to use in Video Conferencing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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