Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Elizabeth A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2026

Love Microsoft Teams for Remote Project Management

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

What differentiates Microsoft Teams from similar products is how easily it integrates with other Microsoft products like Outlook and Calendar, and that is what I like about it. It just makes the work process easier.

What is your favorite aspect of this product?

My favorite aspect of the product is the live transcription. Sometimes, I just need to read what someone is saying just to follow what is being said during the meeting.

What do you dislike most about this product?

I dislike how Microsoft Teams takes up a lot of space, so when you have multiple applications that take up a lot of space, it will glitch and exit during a meeting, especially during screen sharing and that can be extremely annoying.

What recommendations would you give to someone considering this product?

If you already use Microsoft products, I would recommend adding Microsoft Teams as a tool as well.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Mohd Y.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Best instant and conferencing platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with the Microsoft 365 system gives it edge over all the competition

What is your favorite aspect of this product?

Document sharing feature with the option to work collaboratively together as a team.

What do you dislike most about this product?

I don't know, I like almost every bit about it. However I do think some basic little functions like to do list can be added. Also call annotation can be introduced with AI feature to send a call summary after each call.

What recommendations would you give to someone considering this product?

The ease of use and navigation with the 365 integration makes it the best option available

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Sushant C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

The perfect virtual office for remote workers.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Since my company went remote, teams is my virtual office. is better than just a chat app in that I can get a sense of presence. i can see who is in a meeting who is busy and who is available for a quick chat it is the best as it bridges the gap of being physically separated the chat function is fast and informal which encourages the kind of quick communication that used to happen over the cubicle wall.

What is your favorite aspect of this product?

I am a big fan of the pop out chat feature. away from that, i can have individual chat conversations in separate smaller windows while keeping my main teams window on my calendar or a particular channel. i am a big fan of the save this message feature too. this is a feature i use daily to bookmark important instructions or important links in messages that i know i will want to refer back to. i am a big fan of the quiet hours feature in the mobile app too which is important as it makes sure that i don't get work pings during dinner or during weekends.

What do you dislike most about this product?

the desktop app is a bit of a heavy install. it takes long time to update every time i open it and chances are it will just refuse to work until i clear the cache, or my computer reboots. Not the most lightweight piece of software.

What recommendations would you give to someone considering this product?

I recommend this to any remote team that wants to stay connected but not feel like they are always knee deep in meetings. gives good balance of synchronous & asynchronous communication. good tool for my daily routine.

Pros

  • Performance Enhancing
  • Trustworthy
  • Respectful
  • Fair

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