What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Elizabeth A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2026
Love Microsoft Teams for Remote Project Management
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
What differentiates Microsoft Teams from similar products is how easily it integrates with other Microsoft products like Outlook and Calendar, and that is what I like about it. It just makes the work process easier.
What is your favorite aspect of this product?
My favorite aspect of the product is the live transcription. Sometimes, I just need to read what someone is saying just to follow what is being said during the meeting.
What do you dislike most about this product?
I dislike how Microsoft Teams takes up a lot of space, so when you have multiple applications that take up a lot of space, it will glitch and exit during a meeting, especially during screen sharing and that can be extremely annoying.
What recommendations would you give to someone considering this product?
If you already use Microsoft products, I would recommend adding Microsoft Teams as a tool as well.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mohd Y.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2026
Best instant and conferencing platform
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Integration with the Microsoft 365 system gives it edge over all the competition
What is your favorite aspect of this product?
Document sharing feature with the option to work collaboratively together as a team.
What do you dislike most about this product?
I don't know, I like almost every bit about it. However I do think some basic little functions like to do list can be added. Also call annotation can be introduced with AI feature to send a call summary after each call.
What recommendations would you give to someone considering this product?
The ease of use and navigation with the 365 integration makes it the best option available
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
Sushant C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
The perfect virtual office for remote workers.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Since my company went remote, teams is my virtual office. is better than just a chat app in that I can get a sense of presence. i can see who is in a meeting who is busy and who is available for a quick chat it is the best as it bridges the gap of being physically separated the chat function is fast and informal which encourages the kind of quick communication that used to happen over the cubicle wall.
What is your favorite aspect of this product?
I am a big fan of the pop out chat feature. away from that, i can have individual chat conversations in separate smaller windows while keeping my main teams window on my calendar or a particular channel. i am a big fan of the save this message feature too. this is a feature i use daily to bookmark important instructions or important links in messages that i know i will want to refer back to. i am a big fan of the quiet hours feature in the mobile app too which is important as it makes sure that i don't get work pings during dinner or during weekends.
What do you dislike most about this product?
the desktop app is a bit of a heavy install. it takes long time to update every time i open it and chances are it will just refuse to work until i clear the cache, or my computer reboots. Not the most lightweight piece of software.
What recommendations would you give to someone considering this product?
I recommend this to any remote team that wants to stay connected but not feel like they are always knee deep in meetings. gives good balance of synchronous & asynchronous communication. good tool for my daily routine.
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Fair
Please tell us why you think this review should be flagged.
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