Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

83

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Rafiq K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2026

Collaboration, Communication, and Productivity

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

My team and I lean on Microsoft Teams for our remote brainstorming sessions, and being able to record meetings for later reference has been a real helpful. Call quality stays crisp and reliable, which matters a lot when we're handling official communications.

What is your favorite aspect of this product?

We get a lot of mileage out of the whiteboard feature sketching out diagrams and working through calculations together feels almost like being back in a classroom. On top of that, the chat and mood indicators during meetings and training sessions keep everyone engaged and add a welcome personal touch.

What do you dislike most about this product?

I've spent a fair amount of time with this platform by now, and my overall impression is a positive one it doesn't take long to find your footing, even if you're coming in cold. That said, the interface has a way of piling things on. Once you've got several teams running alongside channels, chats, and a handful of connected apps, the screen starts to feel crowded, and the sheer amount of stuff competing for your attention can make it genuinely difficult to zero in on what actually needs your focus.

What recommendations would you give to someone considering this product?

Microsoft Teams has been helpful for the way our team works together. Instead of juggling multiple apps to get things done, we now have everything we need in one place. That shift alone has cut down on wasted time, kept conversations flowing without unnecessary lag, and made sure everyone stays on the same page when it comes to project details.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rishabh K.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

The Best for the Best

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its seamless integration with Microsoft 365 , combining chat, video meetings, file sharing , and collaboration in one platform. it works especially well for organizations already using Outlook, Sharepoint, and other Microsoft tools.

What is your favorite aspect of this product?

, My favorite aspect of Microsoft Team is how easily it brings messaging, meetings, file sharing, and collaboration together in one place, especially with its seamless microsoft 365 integration.

What do you dislike most about this product?

The interface can feel cluttered at times, and managing multiple chats, channels, and notifications can become overwhelming , especially in larger organization.

What recommendations would you give to someone considering this product?

i'd recommend microsoft team to organizations already using microsoft 365, take time to organize channels, permissions, and notification properly from the start to keep the platform simple and manageable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

Partha Protim P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2026

An Indipensible Enterprise Collaboration Platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Biggest advantage is that it comes bundled with Microsoft 365 license which saves on additional costs. Another advantage is its easy integration with Microsoft apps like Power BI for custom workflows.

What is your favorite aspect of this product?

It works like sharepoint where multiple people/teams can work on excel sheets, word documents, ppts etc. People can work on them simultaneously inside a window.

What do you dislike most about this product?

Microsoft Teams is very resource heavy. Plus the tabs are not well organized with older chats disappearing. The search functionality got a recent update after which we have to click on the search result to go to the required conversation. There is also the occurence of two versions (work, old school) which gets very confusing sometimes.

What recommendations would you give to someone considering this product?

I would receommend Teams for Big enterprises where security and compliance are very important, They come with Teams out of the box. Every Collaboration tool has its own advantages. But Teams stands out because of its integration with Microsoft ecosystem.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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