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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3037 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Santosh K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft Office Suite: Teams is integrated with other Microsoft products such as Word, Excel, and PowerPoint. This allows users to access and edit documents directly within Teams, making collaboration on projects more seamless. Video and Audio Conferencing: Teams offers high-quality video and audio conferencing features that allow users to hold meetings with people both inside and outside of their organization. Teams also allows for screen sharing and recording of meetings.Security and Compliance: Teams offers robust security and compliance features, including encryption of data

What is your favorite aspect of this product?

Microsoft Teams meets the needs of both multi-functional teams and remote teams. It includes internal chat, video calls and virtual meetings, file storage and sharing, and the ability to integrate other apps/programs. One of the most useful features is the ability to collaborate on the same document with multiple people at the same time.

What do you dislike most about this product?

The disadvantage would be their chat system. They are having difficulty determining who has sent a chat. In the names section, there is very little indication. I'm constantly looking for the person who sent me a chat message. It only displays 3-4 unread chats or calls. They should simply stand out or be highlighted in some way. It is also difficult to add attachments during a conference call. Some will be permitted, while others will not. There appears to be no reason or explanation.

What recommendations would you give to someone considering this product?

Microsoft Teams is a platform that allows users to communicate and collaborate in real time. Instant messaging, video and audio conferencing, file sharing and collaboration, integrations with other tools, a mobile app, and built-in tools for specific workflows such as meetings, calling, and teamwork are among its most useful features. Microsoft Teams' primary goal is to improve productivity and collaboration among team members regardless of location.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Gonçalo V.

Role: Industry Specific Role
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Still a lot to go but improving fast

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It integrates really nicelly with other 365 tools, although that would be expected

What is your favorite aspect of this product?

The constant innovation and evolution. I also like a lot the loop components

What do you dislike most about this product?

The chat functionally is not quite there. It is rather confusing and the mix of teams and channels adds to that. Also the unability to have proper threading makes following conversations hard

What recommendations would you give to someone considering this product?

If you are already using Microsoft 365, it's part of the offereing, so no costs. But if you use IM quite a lot and are used to slack you will be going back moving to Teams

Pros

Includes Product Enhancements
Continually Improving Product
Helps Innovate
Performance Enhancing

Walter Javier M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Time consuming to find features

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The only thing differentiates is the integrations with Microsoft tools like Office and Windows.

What is your favorite aspect of this product?

the integration with microsoft products and the application for Windows

What do you dislike most about this product?

The UX is too difficult to understand, they have to improve it and it makes the System very heavy

What recommendations would you give to someone considering this product?

To evaluate other products and compare, see what are your clear requirements

Pros

Friendly Negotiation
Security Protects
Continually Improving Product
Reliable

Cons

Charges for Enhancements
Less Performance Enhancing
Leverages Incumbent Status

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Santosh K.

Fantastic product

Likeliness to Recommend

Pros

Gonçalo V.

Still a lot to go but improving fast

Likeliness to Recommend

Pros

Walter Javier M.

Time consuming to find features

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

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TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization