Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Subrahmanyam S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

"Versatile collaboration tool; steep learning

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Modern Workforce Needs: The nature of work has been evolving, with more emphasis on remote work, collaboration, and real-time communication. Teams was built with these modern needs in mind, offering features like persistent chat, integrated file sharing, and extensive app integrations. Technical Advantages: Teams is built on a modern infrastructure that supports faster feature release cycles. This allows Microsoft to be more agile in responding to user needs and market changes.

What is your favorite aspect of this product?

IIntegrated Collaboration: Teams integrates chat, video conferencing, file sharing, and collaboration all in one platform, making it easier for users to switch between different modes of communication without leaving the app. Seamless Office 365 Integration: Teams is deeply integrated with other Microsoft Office products like Word, Excel, PowerPoint, and SharePoint. This allows users to collaborate on documents in real-time without leaving Teams. Channels: Teams allows organizations to create channels for different departments, projects, or any other grouping. This helps in keeping conversations and files organized.

What do you dislike most about this product?

Integration with External Tools: While Teams has a growing list of integrations, users often request more integrations with third-party tools and services. Virtual Hand Raising in Channels: Just as there's a hand-raising feature in meetings, having one in channels can help manage discussions, especially in larger teams. Better Performance: Some users have reported that Teams can be resource-intensive, especially on older hardware. Performance optimizations would be welcomed by many. Multi-Account Switching: For users who have multiple Teams accounts (e.g., for different organizations or personal use),

What recommendations would you give to someone considering this product?

Push-to-Talk Feature: Especially useful for large meetings or webinars, a push-to-talk feature would allow participants to momentarily unmute themselves, similar to a walkie-talkie. Enhanced Whiteboard Features: The Microsoft Whiteboard integration in Teams could benefit from more features, such as better templates, more drawing tools, and improved performance. Offline Mode: The ability to work in Teams (view messages, documents, etc.) while offline and then sync when back online can be beneficial for those with intermittent internet connections.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Anthony C.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use but better alternatives

Likeliness to Recommend

5 /10

What differentiates Microsoft Teams from other similar products?

The desktop application can be welcome, but only in-team. Once you need to collaborate with external teams, it just isn't as welcoming unless you pay a ton lot more.

What is your favorite aspect of this product?

The instant messaging does what it should do over the entire product

What do you dislike most about this product?

Filesharing is so abysmal terrible, it's a wonder they list it as a feature

What recommendations would you give to someone considering this product?

Very good if used for internal communication instead of Whatsapp or anything. Also good for larger companies. But if you're more small, look elsewhere

Pros

  • Respectful
  • Appreciates Incumbent Status
  • Security Protects
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Less Effective Service

Stefanie S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Great Functioning Product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft uses its own standalone app - so you do not need to use an internet browser to use the service.

What is your favorite aspect of this product?

I like the screen sharing/recording capabilities best.

What do you dislike most about this product?

I wish there were more options for further customization.

What recommendations would you give to someone considering this product?

Between Microsoft and Google messenger, Microsoft seems to offer more functionality.

Pros

  • Enables Productivity
  • Unique Features
  • Respectful
  • Security Protects

Cons

  • Less Effective Service
  • Less Caring
  • Wastes Time

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