Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Craig S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Business Must Have - Teams is the Gold Standard

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's streamlined into your office license suite. You likely have O365 already so why waste more money on Slack etc.

What is your favorite aspect of this product?

The impact this has on your team, you can message, send gifs, screenshare, voice chat etc. It's a must have to make your business run smoothly.

What do you dislike most about this product?

probably the search feature, I'd like a more granular search function when looking for past convos or files.

What recommendations would you give to someone considering this product?

Use it and don't look back. You can use the web version if your computer isn't compatible or lacking hardware specs so it's so portable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Y. Selim E.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Daily App To Be Used

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

MS Teams simply the best messaging app in terms of windows ecosystem.

What is your favorite aspect of this product?

I like the integration with the other Microsoft tools such as Microsoft Outlook and its calendar.

What do you dislike most about this product?

Time to load the app should have been shorter.

What recommendations would you give to someone considering this product?

If you are on windows you will experience this tool in one way or another but I am not so confident about its capabilities in OS.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Mukesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Outstanding Solution for Virtual Collaborations

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its deep integration with Office 365, enabling seamless collaboration on documents. Its chat-based workspace facilitates communication within organizations. Advanced security features aligned with Microsoft's compliance standards ensure data protection. The platform supports extensive customizations with third-party apps and bots. Additionally, its rich meeting and calling capabilities enhance enterprise-level communications.

What is your favorite aspect of this product?

Microsoft Teams shines with its deep-rooted connection to the Office 365 suite, enabling real-time collaboration on familiar tools like Word and Excel. Its intuitive chat interface simplifies team communication, streamlining project discussions. The platform's ability to integrate third-party applications broadens its functionality, catering to diverse business needs. Secure, compliant data handling provides peace of mind for sensitive information. Lastly, its comprehensive video and call features foster a connected workplace regardless of physical location.

What do you dislike most about this product?

Microsoft Teams, while feature-rich, can sometimes feel cluttered, making navigation a tad complex for new users. Some users report occasional syncing issues, particularly with large files. The mobile app, though functional, doesn't always offer the smoothest experience. Integrations, while plentiful, can sometimes introduce unexpected glitches. Additionally, compared to some competitors, Teams might demand a steeper learning curve, especially for those not familiar with the Office 365 ecosystem.

What recommendations would you give to someone considering this product?

When considering Microsoft Teams, ensure your organization is ready to leverage its deep integration with Office 365 for maximum efficiency. Training sessions can help team members overcome the initial learning curve. Regularly evaluate and adjust settings to maintain optimal security and compliance. Explore third-party integrations selectively to avoid overwhelming the interface. Lastly, ensure adequate IT support, as resolving occasional syncing or integration issues can be crucial for smooth operations.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

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