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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3041 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Luis L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Is a great app with a lot of features

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams have a lot of features even for a free version which is something to consider but the app really nedd and improvement on the user experience, sometimes is really difficult to find a tool on this while you are in a call.

What is your favorite aspect of this product?

The quantity of user available per call.

What do you dislike most about this product?

The user interface is something that needs improvement.

Pros

Reliable
Enables Productivity
Trustworthy
Client's Interest First

Cons

Inhibits Innovation
Less Effective Service
Slower Product Innovation

Enrique A. D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Pretty good communication and sharing platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

One of the main is the integration with Microsoft 365 also can integrate other applications and third-party apps such as TRello, Jira, and many others, also can have customized app that can be developed using Microsoft TEams App Studio . Can be installed in different platforms such as Windows macOS, IOs, Android. Teams provide a persistent chat history, allowing users to access past conversations and shared files easily. Microsoft Teams offers robust security and compliance features. While Microsoft Teams has these differentiating features, the choice of collaboration tool ultimately depends on the specific needs and preferences.

What is your favorite aspect of this product?

Video Conferencing, Microsoft Teams offers robust video conferencing capabilities, making it a popular choice for virtual meetings, collaboration, and communication.

What do you dislike most about this product?

Sharing some types of files, such as Images. Sometimes is not as accurate or as fast as expected and not too convenient visualization

What recommendations would you give to someone considering this product?

Improve the previous aspect (Sharing Images and chat visualization.)

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Howie S.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Product has matured and is now reliable

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its integration with other MS products. It has tied the products together into one seamless experience.

What is your favorite aspect of this product?

Instant messaging is used all the time - is very simple. I appreciate Microsoft's continuous improvements to stay competitive.

What do you dislike most about this product?

Do not use MS Teams for your VOIP phone system! Their product is not a complete phone solution. We moved from RingCentral to MS because more users were using Teams and it made sense to integrate our phone system. However, it is missing basic functionality. Our new President asked for a report on how many people are choosing specific options in our auto-receptionist. I asked Microsoft, several consultants and third-party vendors and the answer was that MS does not track this information. MS also told me there is no plans to ever track this information! MS isn't a phone company. A year ago, we moved to Zoom phone and are very happy with it.

What recommendations would you give to someone considering this product?

If you use MS 365 it is a no-brainer. If you don't, then you should either consider MS 365 (especially if you are non-profit due to the high discounts and grants) or use Zoom. Since it's a tool that you use to meet with people outside your organization, use Teams or Zoom because that is what people know the most.

Pros

Helps Innovate
Inspires Innovation
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service
Commodity Features
Less Caring

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Luis L.

Is a great app with a lot of features

Likeliness to Recommend

Pros

Cons

Enrique A. D.

Pretty good communication and sharing platform

Likeliness to Recommend

Pros

Howie S.

Product has matured and is now reliable

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization