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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3152 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Jonathan F.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2026

I good service but very clunky

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

They hare feature rich but over clunky

What is your favorite aspect of this product?

not applicable for us

What do you dislike most about this product?

way to complicated and learning curve is longer than needed

What recommendations would you give to someone considering this product?

be prepared for lots of training

Pros

Saves Time
Respectful
Security Protects
Generous Negotitation

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Transparent

Ravikiran D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2026

An exceptionally well Communication Tool,Teams!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The thing that Differentiates teams from other similar solutions, is the way we can integrate other softwares which we use in daily life, outlook and 365 has been working seamlessly on it. As a user of teams since 7 years i can confirm it is one of the most clean and trusted tool for sure.

What is your favorite aspect of this product?

My favourite aspect of using teams is its clean user interface with advanced features which makes sure communication within the organisation and ever cross organisation is seamless without any lag and problems. We have used features such as meetings, presentations , calling and chat functionality and all of them works really well without any challenges.

What do you dislike most about this product?

There is no dislike so far which i feel about using teams.

What recommendations would you give to someone considering this product?

Its definitely recommended and must have solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anvesha B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

how I organize my projects on a day to day.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

teams is way easier than just the simple email threads one really can see how a project or task is progressing in real time. its the best because the integration for 'planner' is just so seamless. i can do some task assignment and get a pulse on who is doing what without leaving the chat. it makes project management feel very organic and less an additional burden.

What is your favorite aspect of this product?

i love being able to have my side bar with the apps validated. the shifts feature of it is also one way to keep track of our team schedule and know who is available for a call. Video quality is typically quite good and I very seldom have issues with dropped calls which is crucial for my client meetings.

What do you dislike most about this product?

it’s still a little annoying to deal with multiple accounts and involve a lot of logging in and out. tbh i think the emojis need a lil re-design too, they're looking kinda old. the pasted text doesn’t always turn up properly formatted in the chat.

What recommendations would you give to someone considering this product?

id recommend this for any project manager who wants to have an overview of the team without ever having to micromanage. it gives very easily a current state of the project at any time. it is a great way to ensure that everyone stays accountable and keeps things moving forward.

Pros

Performance Enhancing
Enables Productivity
Effective Service
Caring

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Jonathan F.

I good service but very clunky

Likeliness to Recommend

Pros

Cons

Ravikiran D.

An exceptionally well Communication Tool,Teams!

Likeliness to Recommend

Pros

Anvesha B.

how I organize my projects on a day to day.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization