What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
Voice and Video Collaboration
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Jinal T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
The ultimate global instant messaging.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Global business instant messaging arena is its unmatched security architecture and stringent compliance certifications. While other apps only concentrate on speed, this platform ensures that information that is considered confidential and being shared between international businesses is completely secure. Its powerful combo of information barriers and complex e-discovery capabilities make them the only logical choice for massive, highly regulated multinational enterprises with high global collaboration demands.
What is your favorite aspect of this product?
We strongly appreciate the high degree of customization that can be made for individual user profiles and status messages. In a global distributed workforce with several hours of differences between us and our colleagues across the world, communicating our precise availability and current time zone to them is absolutely essential. The fact that i can schedule certain messages outside my office hours and customize notification routing depending on my working hours makes it possible to have a remarkably healthy work-life balance even though i'm interacting with teams across the world on an almost daily basis.
What do you dislike most about this product?
One of the points that i found most frustrating is that the experience across different platforms is not very consistent. The web browser version does not provide all the essential features of the dedicated desktop application, especially when it comes to advanced video conferencing settings and screen sharing complex options. Furthermore, the mobile application, while generally reliable, sometimes times fail to push urgent instant messaging notifications in a timely manner, which is a massive liability when dealing with such time sensitive corporate crisis spanning over multiple global time zones.
What recommendations would you give to someone considering this product?
For large multinational corporations, enforce the use of the fully-featured desktop application to guarantee that all employees have access to the full range of the collaboration tools. Have strict data retention policies early on to manage the massive volume of global live-instant messaging history. Encourage your international workforce to strictly update their status messages to create respect for different working hours to avoid unnecessary communication across corporate mails after office hours too.
Pros
- Performance Enhancing
- Saves Time
- Fair
- Acts with Integrity
Cons
- Slower Product Innovation
- Vendor Friendly Policies
- Less Transparent
Please tell us why you think this review should be flagged.
Nitin K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Powerful Tool for Work and Communication
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is different because it puts everything like chat, meetings, and file sharing in one place. It also works really well with tools like Outlook, Word, and Excel, which makes everyday work easier.
What is your favorite aspect of this product?
What I like most about Microsoft Teams is how it brings communication and collaboration together, making it easy to stay connected with the team and keep work organized in one place.
What do you dislike most about this product?
At times, it can feel a bit crowded with too many options on the screen, but once you get used to it, it becomes easier to navigate and manage your work.
What recommendations would you give to someone considering this product?
I’d suggest Microsoft Teams for anyone who wants a simple way to keep conversations, meetings, and files together. It’s especially helpful if you already use Microsoft apps, as everything connects smoothly and makes daily work easier once you get comfortable with it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
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Ranu P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Excellent for cross-functional team projects.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
I have worked with many different tools but teams is the only one that handles cross-departmental work well. it is the best because we can create specific teams for a project and invite people from marketing and sales and engineering into one spot. it breaks down the silos that usually happens in big companies. the fact that we can keep our project notes in the built-in notebook is great. it keeps everyone on the same page without having to send a thousand update emails every week.
What is your favorite aspect of this product?
The live reactions during meetings integration is a nice touch as part of demonstrating engagement without stealing the speaker's focus. i also really like the "raise hand" integration that helps manage the flow of conversation in large group. how it handles file versioning is excellent and we never lose work when more than one person is editing at once. the blurred background and filters make me feel more confident on camera on bad hair days. it is a very polished experience overall.
What do you dislike most about this product?
The desktop client is sometimes stuck in a login loop which requires that you clear the cache to fix. it is sometimes a bit annoying the way it ticks automatically if you just turned on your computer, if you dont change settings. the file navigation is sometimes slow.
What recommendations would you give to someone considering this product?
This is the best tool for collaboration if you work in a matrix organization. makes it easy to find the experts of other departments and start a quick conversation. i recommend it to anyone who has to manage projects involving many different stakeholders.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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