Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
6% Neutral
92% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Security Protects

Feature Ratings

Average 83

Instant Messaging

89

Notifications

85

Voice and Video Collaboration

85

File Sharing Collaboration

84

Document Collaboration

82

Integration With Productivity Tools

81

Granular Access Management

81

Cross Platform Support

80

Search

80

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Data Integration

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Jinal T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

The ultimate global instant messaging.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Global business instant messaging arena is its unmatched security architecture and stringent compliance certifications. While other apps only concentrate on speed, this platform ensures that information that is considered confidential and being shared between international businesses is completely secure. Its powerful combo of information barriers and complex e-discovery capabilities make them the only logical choice for massive, highly regulated multinational enterprises with high global collaboration demands.

What is your favorite aspect of this product?

We strongly appreciate the high degree of customization that can be made for individual user profiles and status messages. In a global distributed workforce with several hours of differences between us and our colleagues across the world, communicating our precise availability and current time zone to them is absolutely essential. The fact that i can schedule certain messages outside my office hours and customize notification routing depending on my working hours makes it possible to have a remarkably healthy work-life balance even though i'm interacting with teams across the world on an almost daily basis.

What do you dislike most about this product?

One of the points that i found most frustrating is that the experience across different platforms is not very consistent. The web browser version does not provide all the essential features of the dedicated desktop application, especially when it comes to advanced video conferencing settings and screen sharing complex options. Furthermore, the mobile application, while generally reliable, sometimes times fail to push urgent instant messaging notifications in a timely manner, which is a massive liability when dealing with such time sensitive corporate crisis spanning over multiple global time zones.

What recommendations would you give to someone considering this product?

For large multinational corporations, enforce the use of the fully-featured desktop application to guarantee that all employees have access to the full range of the collaboration tools. Have strict data retention policies early on to manage the massive volume of global live-instant messaging history. Encourage your international workforce to strictly update their status messages to create respect for different working hours to avoid unnecessary communication across corporate mails after office hours too.

Pros

  • Performance Enhancing
  • Saves Time
  • Fair
  • Acts with Integrity

Cons

  • Slower Product Innovation
  • Vendor Friendly Policies
  • Less Transparent

Nitin K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Powerful Tool for Work and Communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different because it puts everything like chat, meetings, and file sharing in one place. It also works really well with tools like Outlook, Word, and Excel, which makes everyday work easier.

What is your favorite aspect of this product?

What I like most about Microsoft Teams is how it brings communication and collaboration together, making it easy to stay connected with the team and keep work organized in one place.

What do you dislike most about this product?

At times, it can feel a bit crowded with too many options on the screen, but once you get used to it, it becomes easier to navigate and manage your work.

What recommendations would you give to someone considering this product?

I’d suggest Microsoft Teams for anyone who wants a simple way to keep conversations, meetings, and files together. It’s especially helpful if you already use Microsoft apps, as everything connects smoothly and makes daily work easier once you get comfortable with it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Ranu P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Excellent for cross-functional team projects.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I have worked with many different tools but teams is the only one that handles cross-departmental work well. it is the best because we can create specific teams for a project and invite people from marketing and sales and engineering into one spot. it breaks down the silos that usually happens in big companies. the fact that we can keep our project notes in the built-in notebook is great. it keeps everyone on the same page without having to send a thousand update emails every week.

What is your favorite aspect of this product?

The live reactions during meetings integration is a nice touch as part of demonstrating engagement without stealing the speaker's focus. i also really like the "raise hand" integration that helps manage the flow of conversation in large group. how it handles file versioning is excellent and we never lose work when more than one person is editing at once. the blurred background and filters make me feel more confident on camera on bad hair days. it is a very polished experience overall.

What do you dislike most about this product?

The desktop client is sometimes stuck in a login loop which requires that you clear the cache to fix. it is sometimes a bit annoying the way it ticks automatically if you just turned on your computer, if you dont change settings. the file navigation is sometimes slow.

What recommendations would you give to someone considering this product?

This is the best tool for collaboration if you work in a matrix organization. makes it easy to find the experts of other departments and start a quick conversation. i recommend it to anyone who has to manage projects involving many different stakeholders.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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