What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Tamara V.
- Role: Operations
- Industry: Chemicals
- Involvement: IT Leader or Manager
Submitted Jun 2025
The software that makes life easier in the company
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams integrates Excel, Word which makes it easier to share files and have them on the same platform. The fact that they have the panel to add the excel file into the Teams App that saves a lot of time during my work - I don’t need to open it externally. Also, it has calls, chats and channel and even calendar, I would say that comparing with other products, Teams has everything for communication and collaboration within company.
What is your favorite aspect of this product?
I love the fact that the schedule can be created using an excel and then, posted on an integrated panel of specific channel where people will easily access it. As well as the ability to find any person from your company and message them directly, reminds me of a social media. Also, they have possible suggested LinkedIn profile for each individual so I can connect with coworkers on that platform.
What do you dislike most about this product?
At the current moment with latest upgrade where I can modify my experience to my liking. I don’t find any issues or bugs which would give me discomfort during the usage.
What recommendations would you give to someone considering this product?
I would say that they need to explore all features to see if they would be useful for them. Also, they would need to consider purchasing Microsoft 365 for the best experience.
Pros
- Reliable
- Effective Service
- Saves Time
- Helps Innovate
Cons
- Less Performance Enhancing
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Abhishek R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Project talks are organized by channels
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
You can have more organized team chats on teams' channels, which have a hub that sorts conversations. It works like my office in the cloud for work.
What is your favorite aspect of this product?
groups conversations by project and pins important files like specs. By cutting out email, I can @mention coworkers for quick replies. The SharePoint sync keeps files safe, and the tasks app keeps track of jobs in channels.
What do you dislike most about this product?
The 5GB of free storage quickly gets full of files, so you need to pay for a paid plan. Pings get buried in busy lines, and I missed a deadline once because of it. Help boards were not clear, and free users couldn't get direct help, which slowed down fixes, which hurt in a hurry.
What recommendations would you give to someone considering this product?
Teams' channels are a lifeline for project teams, but you'll need to pay extra to store more information and sort through alerts.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Abhishek A.
- Role: Industry Specific Role
- Industry: Electronics
- Involvement: End User of Application
Submitted Jun 2025
All-in-One Communication Tool That Boosts Teamwork
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out from other similar products because it brings together chat, video calls, file sharing, and app integration in one platform. What I like is how well it connects with other Microsoft 365 tools like Outlook, Word, Excel, and SharePoint, which makes daily tasks easier and more organized. Teams also helps in real-time collaboration, where multiple people can work on the same document during a meeting or chat. The interface is user-friendly, and it supports both formal meetings and quick team conversations. It’s especially useful for remote or hybrid work, keeping everyone connected and on the same page.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its smooth integration with other Microsoft 365 apps like Outlook, Excel, and OneDrive. It makes my daily work easier because I can access files, schedule meetings, and chat with my team all in one place. I also like the way it supports both group and private chats, along with video calls, which helps in quick decision-making. The ability to share and edit documents live during a meeting saves a lot of time and improves teamwork.
What do you dislike most about this product?
What I dislike most about Microsoft Teams is that sometimes it becomes slow or unresponsive, especially when internet speed is low or when switching between chats and meetings. Also, managing notifications can be a bit confusing, as important messages are sometimes missed if not set properly. The search function could be better too—it’s not always easy to find old messages or files quickly. While it has many features, it can feel a bit heavy or overloaded for simple tasks.
What recommendations would you give to someone considering this product?
If you’re considering Microsoft Teams, I would recommend first making sure your team is comfortable using Microsoft 365 apps, as Teams works best with them. Take some time to explore its features like chat, meetings, file sharing, and calendar integration. Set up clear channels and notification settings to stay organized and avoid missing important updates. Also, give your team some basic training to get used to the interface. For better performance, use it on a stable internet connection. Overall, it’s a great tool for improving teamwork and communication, especially in remote or hybrid work setups.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
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