Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Instant Messaging

90

Voice and Video Collaboration

85

Notifications

85

File Sharing Collaboration

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Tamara V.

  • Role: Operations
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

The software that makes life easier in the company

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams integrates Excel, Word which makes it easier to share files and have them on the same platform. The fact that they have the panel to add the excel file into the Teams App that saves a lot of time during my work - I don’t need to open it externally. Also, it has calls, chats and channel and even calendar, I would say that comparing with other products, Teams has everything for communication and collaboration within company.

What is your favorite aspect of this product?

I love the fact that the schedule can be created using an excel and then, posted on an integrated panel of specific channel where people will easily access it. As well as the ability to find any person from your company and message them directly, reminds me of a social media. Also, they have possible suggested LinkedIn profile for each individual so I can connect with coworkers on that platform.

What do you dislike most about this product?

At the current moment with latest upgrade where I can modify my experience to my liking. I don’t find any issues or bugs which would give me discomfort during the usage.

What recommendations would you give to someone considering this product?

I would say that they need to explore all features to see if they would be useful for them. Also, they would need to consider purchasing Microsoft 365 for the best experience.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Helps Innovate

Cons

  • Less Performance Enhancing
  • Leverages Incumbent Status

Abhishek R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Project talks are organized by channels

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

You can have more organized team chats on teams' channels, which have a hub that sorts conversations. It works like my office in the cloud for work.

What is your favorite aspect of this product?

groups conversations by project and pins important files like specs. By cutting out email, I can @mention coworkers for quick replies. The SharePoint sync keeps files safe, and the tasks app keeps track of jobs in channels.

What do you dislike most about this product?

The 5GB of free storage quickly gets full of files, so you need to pay for a paid plan. Pings get buried in busy lines, and I missed a deadline once because of it. Help boards were not clear, and free users couldn't get direct help, which slowed down fixes, which hurt in a hurry.

What recommendations would you give to someone considering this product?

Teams' channels are a lifeline for project teams, but you'll need to pay extra to store more information and sort through alerts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek A.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

All-in-One Communication Tool That Boosts Teamwork

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other similar products because it brings together chat, video calls, file sharing, and app integration in one platform. What I like is how well it connects with other Microsoft 365 tools like Outlook, Word, Excel, and SharePoint, which makes daily tasks easier and more organized. Teams also helps in real-time collaboration, where multiple people can work on the same document during a meeting or chat. The interface is user-friendly, and it supports both formal meetings and quick team conversations. It’s especially useful for remote or hybrid work, keeping everyone connected and on the same page.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its smooth integration with other Microsoft 365 apps like Outlook, Excel, and OneDrive. It makes my daily work easier because I can access files, schedule meetings, and chat with my team all in one place. I also like the way it supports both group and private chats, along with video calls, which helps in quick decision-making. The ability to share and edit documents live during a meeting saves a lot of time and improves teamwork.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that sometimes it becomes slow or unresponsive, especially when internet speed is low or when switching between chats and meetings. Also, managing notifications can be a bit confusing, as important messages are sometimes missed if not set properly. The search function could be better too—it’s not always easy to find old messages or files quickly. While it has many features, it can feel a bit heavy or overloaded for simple tasks.

What recommendations would you give to someone considering this product?

If you’re considering Microsoft Teams, I would recommend first making sure your team is comfortable using Microsoft 365 apps, as Teams works best with them. Take some time to explore its features like chat, meetings, file sharing, and calendar integration. Set up clear channels and notification settings to stay organized and avoid missing important updates. Also, give your team some basic training to get used to the interface. For better performance, use it on a stable internet connection. Overall, it’s a great tool for improving teamwork and communication, especially in remote or hybrid work setups.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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