Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Ann M. F.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

I can't imagine a workday without Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Seamless access to all Microsoft applications and so easy to learn and add new features

What is your favorite aspect of this product?

It made us able to move to work from home quickly and practically with no impact to work and functionality

What do you dislike most about this product?

I can't think of anything!

What recommendations would you give to someone considering this product?

It will make your team effective at working remotely like no other application out there. It can be helpful to direct teams on what to use when - chat is best for short communications, teams is for project management, longer communications are most effective still via a call or an email (or both)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessica J.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Team - business communication platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Some of the main features that it includes are meeting with shared files, conversations and tasks. It separates formations into channel and puts your information in context. The channel only contain messages, meetings, conversations and related topics.

What is your favorite aspect of this product?

Using Microsoft Team you will experience extra features of communications with better focus on your work. You don,t have to waste your time going through an inbox that contains message send by everyone about every things.

What do you dislike most about this product?

Sometimes the file structures of the Microsoft Team may confuse its users. If you are editing a document in Word and and you want to share it with your team members, you must have to share it via E-mail. There is no option to send it via Team chat.

What recommendations would you give to someone considering this product?

Microsoft team enhances your team work experiences. It provides a lot of additional features that other software don’t provide. You can make your team work better using Microsoft Team.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Respectful

Amiya D.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Reliable Tool

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Instant messaging is provided by this application. Users’ can send scheduled messages to other people, start voice and video calls when needed. It provides easy accessibility on mobile and desktop which allows users’ to work and communicate accordingly.

What is your favorite aspect of this product?

One of the best features is document sharing function in this application. Users’ can share their work through this application and does not require any other application for this work. Video and audio quality is excellent without any bugs or errors.

What do you dislike most about this product?

Screen sharing contains errors and bugs which is irritating for the users’. This disrupts the meeting of the users’. The functionalities in mobile application are not user-friendly. The mobile application is not flexible and simple enough for the user to understand and due to this the user face difficulty using it. It does not offer a free trial version.

What recommendations would you give to someone considering this product?

This application allows users’ to communicate in a group, and that includes their messages, voice-messages and video calls. This is a great feature which is not offered by other applications. Users’ when want to interact in a small group, this feature is quiet helpful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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