Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

mohd f.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

MS Teams is best for virtual meet

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

MS Teams is much easy to use in comparison to other software of same category. Its user interface is very clear and simple and It can be use without any prior training. MS Teams comes with the power of Microsoft whose name is enough to describe its reliability.

What is your favorite aspect of this product?

As an MNC employee who is working from home since more than 2 years I never feel that I am not in my office because MS Teams enable me to attend, join or hold any meetings virtually with teammates or with clients. We regularly interact with international clients and organize all the meetings on MS Teams. MS Teams easily collaborates with Outlook so that I can check whether any person is available or not from Outlook. File transferring is very easy in MS Teams. Voice calls and video calls quality is superb even in low internet. Hand raise was missing in MS Teams but now it is available

What do you dislike most about this product?

NO dislikes MS Teams is better than all the products available in market for video conferencing.

What recommendations would you give to someone considering this product?

Anyone looking for video conferencing tool must use MS Teams without any hesitation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vijay I.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amazing product for organizing corporate calls

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The meeting record option, the audio and video quality in Microsoft teams are the features that differentiate it from similar products.

What is your favorite aspect of this product?

The meeting record option is my favourite aspect of this product. It's easy to join any meeting from the browser as well as from the app. Teams have an inbuilt messaging option which we can access even after the meeting has been completed. We can easily look through all the messages and can also see the status of joined and left people. Audio and video quality is been good in teams.

What do you dislike most about this product?

Sometimes it's difficult to join a meeting if we don't have teams app. Also, we can't join a meeting if the host hasn't started a meeting yet and also host has to accept people one by one even if they are invited.

What recommendations would you give to someone considering this product?

It's recommended to use the teams app if anyone has to have a hassle-free experience in organizing a meeting. But it's recommended to user teams if anyone wants their meeting to be recorded.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joyleen O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Our preferred business communication tool at work.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has a tight integration with Microsoft 365 , formally known as Office 365. this has resulted in seamless and automatic data exchange between teams and key microsoft 365 applications like Onedrive, which is what we use exclusively for storage purposes.

What is your favorite aspect of this product?

Microsoft teams greatest asset for me is its simplicity. I used this tool for the first time in 2020 and it must had taken me a few days to gain mastery of it. i have never run into any hurdle in my over two year of use and when i couple this with its good enough video and audio quality, i believe it takes care of my video communication needs .

What do you dislike most about this product?

From experience, i believe that microsoft teams functions best in work environments where microsoft products are the major softwares used. In the case of my own company, we use an hybrid of software products from different vendors and this greatly restricts our use-cases for Microsoft Teams. i also have strong dis-satisfaction with microsoft teams poor integration with non-microsoft applications.

What recommendations would you give to someone considering this product?

i will most recommend microsoft teams , in work environments where microsoft software tools plays major roles.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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