What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
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Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Mohammad M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2025
Daily use and my feedback
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams is tightly integrated with the Microsoft ecosystem (Outlook, SharePoint, OneDrive, Word, Excel, PowerPoint, etc.), making it seamless for organizations already using Microsoft 365. Files shared in Teams are automatically stored in SharePoint or OneDrive, ensuring version control and secure access.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is how seamlessly it brings everything into one place. Instead of juggling between email, chat apps, file storage, and video meeting platforms, Teams keeps conversations, documents, and meetings all connected within a single hub.
What do you dislike most about this product?
What I dislike most about Microsoft Teams is that it can sometimes feel heavy and resource-intensive, especially on older systems. The app consumes a noticeable amount of memory and CPU, which can slow things down when you’re multitasking.
What recommendations would you give to someone considering this product?
Use it fully with Microsoft 365 – Teams really shines when paired with Outlook, OneDrive, and SharePoint. If your organization already uses Microsoft 365, the integration will save you tons of time. Invest in onboarding/training – New users may feel overwhelmed at first. A short training session on channels, meetings, and file sharing can help your team adopt it faster. Set up clear guidelines – Decide how your team will use channels vs. chats, how files should be organized, and when to use email vs. Teams. This avoids confusion and keeps collaboration smooth.
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Naina T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2025
All-in-One Collaboration, Powerful tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
I use Microsoft Teams because it brings all my communication—chat, calls, meetings—and collaboration tools into one place. I can easily access and share files from Word, Excel, or SharePoint without leaving the app. It keeps my workflow smooth and connected, especially since it integrates so well with the rest of Microsoft 365.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is how effortlessly it brings together chats, video calls, and file sharing in one place. I love that I can collaborate in real time with my team without switching apps, and the seamless integration with other Microsoft 365 tools keeps everything connected and organized.
What do you dislike most about this product?
It can sometimes feel overwhelming with so many features and notifications, making it hard to stay focused. The interface can get cluttered, especially when juggling multiple channels and chats.
What recommendations would you give to someone considering this product?
Setting up clear guidelines for how your team uses Teams to avoid notification overload and clutter. Take advantage of its integration with Microsoft 365 apps to streamline your workflow. Spend some time learning the key features and shortcuts to boost productivity.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Bello R.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2025
Great for Teams That Use Microsoft Every Day
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It works really well with Word, Excel, Outlook and other Microsoft apps
What is your favorite aspect of this product?
Everything’s in one place (chat, video calls, and documents.)
What do you dislike most about this product?
Sometimes it’s slow or hard to find things.
What recommendations would you give to someone considering this product?
Yes, if your team already uses Microsoft stuff, it makes work easier.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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