Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Myra H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Excellent features that integrate well

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams has excellent integration across Sharepoint, Outlook, OneDrive, etc. That is the best part, in addition to the IM, video/audio conferencing, search, etc.

What is your favorite aspect of this product?

My favorite aspect is how well it integrates with Outlook and Teams meetings on a consolidated calendar.

What do you dislike most about this product?

I dislike that when screen-sharing only one window, if I switch to a different screen, it appears white for the meeting participants.

What recommendations would you give to someone considering this product?

I would highly recommend Teams for very productive team collaboration, meetings, files, etc.

Elena K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

the best multifunctional tool for communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

While it is true that Microsoft Teams has many of the functions of other applications oriented to remote communication either by voice or video, the difference between this and other similar tools is the collaborative approach that it offers, being intimately linked with Outlook email, calendar and other Office applications, it becomes a platform oriented to teamwork where all its components are used to simplify the work when team members are not physically present at the usual work site.

What is your favorite aspect of this product?

Thanks to the integration with the Calendar I can from the role of administrator of the conference schedule the time and date of the same, with the accounts synchronized to the calendar notifications to each of the participants is done automatically, this point is in my opinion one of the most striking because it saves time in creating each meeting.

What do you dislike most about this product?

The application is natively configured to boot simultaneously with the operating system which I find invasive, fortunately you have the option to disable this boot mode and leave it manual.

What recommendations would you give to someone considering this product?

Almost all our work environment makes use of Microsoft from its operating system as the group of office applications, in fact with the deployment of Microsoft Teams and its integration with other Microsoft tools our team perceives the stability and the guarantee that such products provide and the support of a technical staff that is always available for any inconvenience presented; points like these are what allow us to continue relying on Microsoft and the communication tool par excellence Microsoft Teams.

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Natasha F.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Effective for team management

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft has a plethora of features that make it ideal for educational institutes, to conduct classes and sessions virtually

What is your favorite aspect of this product?

It's ability and ease to create and manage classrooms, and centralized features such as class notebooks and reading lists.

What do you dislike most about this product?

Sometimes in large meetings where all participants have their video on, it creates a lag and tends to glitch.

What recommendations would you give to someone considering this product?

Take time to explore all features available, and integrate them as necessary into the workflow.

Pros

  • Reliable
  • Unique Features
  • Security Protects
  • Helps Innovate

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