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Microsoft Corporation

Microsoft Intune

Composite Score

8.6 /10

CX Score

8.8 /10

99 Reviews Write a Review

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What is Microsoft Intune?

Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.

Analyst Research

Company Details

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Awards & Recognition

Microsoft Intune won the following awards in the Unified Endpoint Management category

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2026 Data Quadrant Champion

Latest Award, 2026

2 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact

2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

Microsoft Intune Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Intune.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Intune?

3% Negative

3% Neutral

94% Positive

Pros

Enables Productivity
Security Protects
Reliable
Performance Enhancing

Feature Ratings

Average 80

No User Interruption

Mass Enrollment

Kiosk Management

Real-Time Automation

Real-Time Resolution

Mobile Device Management (MDM)

Application Management

Manage All User Endpoints

Remote Support

No Remote Control

Custom Commands

Vendor Capability Ratings

Average 78

Ease of IT Administration

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Enterprise Mobility Management

Score 8.6

View Microsoft Intune in this category (opens in a new tab)

Microsoft Intune Reviews

Chetan M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Please improve the support!

Likeliness to Recommend

9 /10

What differentiates Microsoft Intune from other similar products?

Their whole package!

What is your favorite aspect of this product?

They made email clients and Mail server so simpler moving all to the cloud.

What do you dislike most about this product?

The support is very bad, they are not assessing their technical skills while hiring the support staff. Most of the times, I have to teach them where ideally I should get their support.

What recommendations would you give to someone considering this product?

The way they became the market leader beating MobileIron and Workspace One is always inspiring and they are here to stay!

Pros

Reliable
Enables Productivity
Unique Features
Security Protects

Cons

Less Effective Service
Less Caring
Vendor's Interest First

Vinay R.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Support disappoints! Before, Now and Always!

Likeliness to Recommend

9 /10

What differentiates Microsoft Intune from other similar products?

License bundling

What is your favorite aspect of this product?

Microsoft apps

What do you dislike most about this product?

They are not as good as MobileIron when it comes to giving flexibility with creating nested groups.

What recommendations would you give to someone considering this product?

Go with it only if you are a heavy Microsoft products user

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Cons

Less Efficient Service
Less Effective Service
Less Caring

Sreenath V.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Great Product

Likeliness to Recommend

7 /10

What differentiates Microsoft Intune from other similar products?

Microsoft Intune, a part of Microsoft 365, offers comprehensive mobile device and application management. It provides features like conditional access, app protection policies, and device management to ensure security and compliance, making it a valuable tool for organization

What is your favorite aspect of this product?

Comprehensive mobile device and application management, including conditional access, app protection policies, and device management capabilities.

What do you dislike most about this product?

Limited Customization

What recommendations would you give to someone considering this product?

Comprehensive mobile device and application management, including conditional access, app protection policies, and device management capabilities.

Microsoft Intune

What is Microsoft Intune?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Microsoft Intune Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Microsoft Intune?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

No User Interruption The ability to resolve a problem without interrupting the end user.

Mass Enrollment The ability to support multiple enrollment options, such as QR code enrollment and specific Android, Samsung, Apple iOS and Windows device enrollment.

Kiosk Management Supports Kiosk lockdown tools such as Application kiosk, Web kiosk, and Digital signage.

Real-Time Automation Ability to take a single problem and resolve it within seconds.

Real-Time Resolution Ability to resolve issues without remote desktop.

Mobile Device Management (MDM) The ability to deploy security and management settings on different devices including Windows, Mac, Mobile, etc.

Application Management The ability to deploy applications to any managed device, device patching and then to containerize those applications and manage the data within.

Manage All User Endpoints The ability to manage endpoints for users across multiple devices

Remote Support Offers remote support feature that allows IT admins to remotely connect to end-user devices for troubleshooting and maintenance.

No Remote Control Resolving IT support tickets without remote control

Custom Commands Create codeless commands and scripts for your console.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Enterprise Mobility Management

Microsoft Intune Reviews

Chetan M.

Please improve the support!

Likeliness to Recommend

Pros

Cons

Vinay R.

Support disappoints! Before, Now and Always!

Likeliness to Recommend

Pros

Cons

Sreenath V.

Great Product

Likeliness to Recommend

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Feature Ratings

No User Interruption

Mass Enrollment

Kiosk Management

Real-Time Automation

Real-Time Resolution

Mobile Device Management (MDM)

Application Management

Manage All User Endpoints

Remote Support

No Remote Control

Custom Commands

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support