Microsoft Intune Logo Award Winner Product Badge
Microsoft Intune Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Intune

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Microsoft Intune
8.5 /10

What is Microsoft Intune?

Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.

Company Details


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Awards & Recognition

Microsoft Intune won the following awards in the Unified Endpoint Management category

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Microsoft Intune Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Intune.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Intune?

3% Negative
3% Neutral
94% Positive

Pros

  • Security Protects
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 80

Real-Time Resolution

100

Custom Commands

88

No User Interruption

88

Kiosk Management

88

Device Management and Security

82

Manage All Endpoints

81

Application Management

81

Content Management

80

Single Pane of Glass

80

Expense Management

77

Integration with ITSM and ITAM Tools

77

Vendor Capability Ratings

Average 78

Business Value Created

84

Ease of IT Administration

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Quality of Features

79

Ease of Implementation

78

Usability and Intuitiveness

78

Ease of Data Integration

77

Availability and Quality of Training

75

Ease of Customization

72

Vendor Support

69

Microsoft Intune Reviews

Raju R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Modern Cloud-Based Endpoint Management

Likeliness to Recommend

10 /10

What differentiates Microsoft Intune from other similar products?

The key difference is that Intune removes much of the dependancy on on-premises infrastructure and there is no need of dedicated management servers or complex hierarchical setups to push policies. Everything is handled through the cloud, which makes it easier to scale across distributed environments and manage remote or hybrid workforces. And another major advantage of Intune is its deep integration with other Microsoft services.

What is your favorite aspect of this product?

The strong point is its reduction in operational overhead. In older setups, a system engineer would often spend a lot of time maintaining infrastructure just to support endpoint management like server, updates, connectivity issues, and so on. And the thing that stands out is the way access decisions are no longer just about whether a device is known or trusted but whether the user and device together meet certain conditions at that moment.

What do you dislike most about this product?

The point of friction is the pace of change and Intune evolved quickly, which is generally a good thing, but it also means features, settings, and behaviours can shift over time. And a lot of the management experience is intentionally abstracted, which is great when things are working normally, but it becomes less convenient when we need to understand why something failed.

What recommendations would you give to someone considering this product?

I would advise going in with the right expectations. Intune is not a deep control, everything-customisable type of tool like traditional on-prem endpoint management systems. Instead, it’s built around abstraction and policy-driven management. That means we gain scalability and simplicity but we may lose some granular control and direct visibility when things go wrong. And i would also say Intune is a strong choice if our organisation is moving toward a cloud-first or hybrid work model, especially if we’re already invested in the Microsoft ecosystem.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Kirstie T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Solid mobile management

Likeliness to Recommend

6 /10

What differentiates Microsoft Intune from other similar products?

More effective mobile device management

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Other tools provide more effective endpoint management

What recommendations would you give to someone considering this product?

Good for mobile, but consider other tools for other endpoints

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Peter A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Powerful Cloud-Native Management for Modern IT Tea

Likeliness to Recommend

8 /10

What differentiates Microsoft Intune from other similar products?

Intune isn’t just a device manager—it’s a cloud-based, security-focused tool that works smoothly with the rest of Microsoft’s ecosystem to make managing endpoints easier.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Intune is how it centralizes device and security management into one platform. I especially value its seamless integration with Azure AD and Microsoft 365, which makes enforcing compliance and access policies straightforward. Features like Autopilot and automated provisioning save a lot of time by reducing manual setup. It also gives me clear visibility into devices and endpoints, which is critical for troubleshooting and security. Overall, Intune makes managing a diverse set of devices simpler, more secure, and more efficient.

What do you dislike most about this product?

What I dislike most about Microsoft Intune is that it can feel complex and sometimes unintuitive to manage, especially when policies overlap or conflict. The admin console is spread across different portals (Endpoint Manager, Azure AD, Security Center), which can make troubleshooting harder. Performance can also be inconsistent—for example, policy deployment or app pushes may take longer than expected.

What recommendations would you give to someone considering this product?

I’d recommend starting with a small pilot group of users and devices before rolling it out company-wide. This way, you can test policies, spot issues early, and adjust configurations without disrupting the whole organization.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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