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Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

8.0 /10

CX Score

8.5 /10

13 Reviews Write a Review

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What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 85

Artificial Intelligence Engine

Audio Transcription

Dashboards and Reporting

Call Recording

Mobile Support

Pipeline Visibility

Conversation Coaching

Role-Based Access

Call Analytics

Application Integration

Manager Annotation and Feedback

Vendor Capability Ratings

Average 80

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Customer Relationship Management - Enterprise

Score 8.7

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Lead Management

Score 8.4

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.3

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Karo E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Powerful Sales Tool with a Learning Curve

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Seamless Microsoft integration AI powered insights customizable workflows boost sales performance

What is your favorite aspect of this product?

Advanced Sales Automation AI Powered Insights Customization Capabilities Sales Forecasting Relationship Analytics

What do you dislike most about this product?

Complexity and User Experience Pricing Structure Initial Setup and Customization Cost Dependency on Microsoft Ecosystem

What recommendations would you give to someone considering this product?

Get the most out of Dynamics 365 Sales by knowing your business needs, picking the right edition, and planning for integration, customization, and support

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Alfredo M.

Role: Sales Marketing
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2025

It is relly friendly and ongoing software

Likeliness to Recommend

6 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

It is quite unique and openmined system

What is your favorite aspect of this product?

the resolution

What do you dislike most about this product?

It ia limited to latin american countries

What recommendations would you give to someone considering this product?

It is reliable, openmined, frienly, and confortable

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Luan D.

Role: Consultant
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Need Assistance?

Microsoft Dynamics 365 Sales Enterprise Ratings

84 Likeliness to Recommend

92 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Customer Relationship Management - Enterprise

Lead Management

Sales Engagement Platforms

Microsoft Dynamics 365 Sales Enterprise Reviews

Karo E.

Powerful Sales Tool with a Learning Curve

Likeliness to Recommend

Pros

Alfredo M.

It is relly friendly and ongoing software

Likeliness to Recommend

Pros

Luan D.

Likeliness to Recommend

Pros

Feature Ratings

Artificial Intelligence Engine

Audio Transcription

Dashboards and Reporting

Call Recording

Mobile Support

Pipeline Visibility

Conversation Coaching

Role-Based Access

Call Analytics

Application Integration

Manager Annotation and Feedback

Vendor Capability Ratings

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement