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Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

7.9 /10

CX Score

8.4 /10

26 Reviews Write a Review

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What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Sales Engagement Platforms category

Filter By

Strategy and Innovation
Product Impact
Conflict Resolution

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

2025

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

91 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 80

CRM Integration

Workflow Automation

Pipeline Management

Sales Analytics

Omnichannel Campaign Management

E-Mail Integration

Internal Sales Collaboration

Dialer Integration

E-Mail Campaign Management

Conversation Coaching

Call Management

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Ease of Customization

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Enterprise

Score 8.7

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Lead Management

Score 8.2

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Robin M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

"Optimizes workflows effectively and seamlessly"

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Seamless Integration with Microsoft Ecosystem: Dynamics 365 Sales Enterprise integrates seamlessly with other Microsoft products like Office 365, Teams, and Azure and Provide cohesive user experience. Power Platform Integration: Integration with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) enables users to create custom applications, automate workflows, and gain deeper insights through advanced analytics.

What is your favorite aspect of this product?

Customization and Flexibility: The platform offers extensive customization options, allowing businesses to tailor the system to their specific needs through custom workflows, dashboards, and integrations. Reliability: As part of the Microsoft cloud, Dynamics 365 Sales Enterprise offers high reliability, and security, making it suitable for businesses of all sizes. Regular Updates and Innovations: Microsoft consistently updates Dynamics 365 with new features and improvements, ensuring that users have access to the latest technologies and enhancements.

What do you dislike most about this product?

High Cost: The pricing can be quite high, especially for small to medium-sized businesses, and some advanced features may require additional licensing fees. Performance Issues: While using the system can be slow or unresponsive at times, especially when dealing with large volumes of data or complex processes.

What recommendations would you give to someone considering this product?

Stay Updated: Keep up with the latest updates and new features released by Microsoft. Regularly updating the system ensures you benefit from the latest enhancements and security improvements. Utilize AI and Automation Features: Take full advantage of the AI-driven insights and automation features to streamline your sales processes, improve decision-making, and enhance productivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Javed Q.

Role: Vendor Management
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful, Integrated, and Scalable

Likeliness to Recommend

7 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The biggest differentiator is its seamless integration with the broader Microsoft ecosystem, especially Outlook, Teams, and Power BI. This creates a connected sales workflow where data flows effortlessly across tools, helping our teams work smarter and collaborate better.

What is your favorite aspect of this product?

The real time analytics and reporting are excellent. Having all customer interaction history and opportunity progress in one place makes decision-making quicker and more data-driven.

What do you dislike most about this product?

The interface can feel a bit heavy at times, especially when dealing with large data sets. Initial configuration and customization also require a fair bit of technical expertise.

What recommendations would you give to someone considering this product?

If your organization already uses Microsoft tools extensively, this is a natural fit. Invest time in customization during implementation to align it with your sales processes, it pays off in the long run.

Pros

Performance Enhancing
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Paul O.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Fair enough Product

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The seamless integration with other products and tools in the Microsoft ecosystem, making it effortless to transfer and move data across the various Platform

What is your favorite aspect of this product?

AI driven recommendation that help with analyzing sales calls and also help with priortizing sales lead

What do you dislike most about this product?

Nothing significant

What recommendations would you give to someone considering this product?

Great product worth every penny

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise Ratings

83 Likeliness to Recommend

1 Since last award

91 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Enterprise

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Robin M.

"Optimizes workflows effectively and seamlessly"

Likeliness to Recommend

Pros

Javed Q.

Powerful, Integrated, and Scalable

Likeliness to Recommend

Pros

Paul O.

Fair enough Product

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Agentforce Sales

HubSpot Sales Hub

Apollo.io

Salesloft

Outreach

Mixmax

1
Since last award

Feature Ratings

CRM Integration

Workflow Automation

Pipeline Management

Sales Analytics

Omnichannel Campaign Management

E-Mail Integration

Internal Sales Collaboration

Dialer Integration

E-Mail Campaign Management

Conversation Coaching

Call Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Customization

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training