What is LivePerson Conversational Cloud?
Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
86 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LivePerson Conversational Cloud?
Pros
- Respectful
- Security Protects
- Enables Productivity
- Includes Product Enhancements
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-channel
Scheduled Availability
Application Programming Interface
Workflow Processing
Wayfinding
Leads Generation
Voice or Text Input
Natural Language Processing
Personalized Service
Knowledgebase
Translation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
LivePerson Conversational Cloud Reviews
Mike J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Great chatbot, cut our helpdesk workload
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
This product seems much more fluid than others and is more refined.
What is your favorite aspect of this product?
The way this product can act human and make accurate predictions is pretty astounding.
What do you dislike most about this product?
This product can be a bit pricey and I think the grammar engine could use a little work.
What recommendations would you give to someone considering this product?
If you're looking to cut tickets into your helpdesk, this solution delivers. Just requires you to build out extensive list of questions and answers.
Pros
- Helps Innovate
- Continually Improving Product
- Fair
- Generous Negotitation
Cons
- Less Friendly Negotiation