What is LiveChat HelpDesk?
Manage all emails from customers in one app. Save time on customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Alice M.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Never seen anything like Livechat.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat provides our users and customers , with multiple options through which they can communicate with the customer service department. This simply has increased the level of engagement we have with new and existing customers daily.
What is your favorite aspect of this product?
For me, this has got to be the massive possibilities which Livechat provides customer service and sales teams. Some of which, we have not even tried out.
What do you dislike most about this product?
It is difficult to even dislike anything about Livechat really.
What recommendations would you give to someone considering this product?
For companies and teams seeking to innovate how they engage customers, Livechat is the way to go for me.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Melissa M.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Livechat brings efficiency to customer engagement.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
We recently trialed a new Livechat feature, which allowed customers to communicate with customer support via text message , while allowing customer support agents to respond via the Livechat interface. For me, this is a major point of differential between Livechat and similar products.
What is your favorite aspect of this product?
Customers can chat with a support representative through our Facebook page , without even visiting any of our website url . This has greatly improved level of customer engagement on our social media pages.
What do you dislike most about this product?
I cannot think of any. Livechat simply ticks all of the boxes, in my own opinion.
What recommendations would you give to someone considering this product?
Livechat is well suited for multiple use-cases, around engaging with customers either on website, mobile application or on social media pages.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rimsha K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Livechat is key to customer engagement.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Multi-channel Support. Livechat makes it convenient for customers to reach out to us across a variety of mediums aside our website and mobile application. This includes through social media accounts , and messenger platforms like Apple messages and Whatsapp.
What is your favorite aspect of this product?
This has to be the broad nature of Livechat integration with other products I use on a regular at work. Thanks to Livechat integrations , we are engaging customers better by providing more mediums through which they can communicate with our support department.
What do you dislike most about this product?
It will be nice to see chat tabs automatically close , after a chat is ended. While this does create a bit of confusion, it does not really affect quality of overall experience.
What recommendations would you give to someone considering this product?
Is there a better alternative to Livechat out there? I greatly doubt.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
