What is LiveChat HelpDesk?
Manage all emails from customers in one app. Save time on customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Jaime G.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Jan 2022
Very easy to use, necessary features cost too much
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It clearly is the superior chat feature to have but it's too expensive for the necessary chat bots you need to make it effectively work for it's purpose.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Price of necessary extra features
What recommendations would you give to someone considering this product?
Go with Tidio instead, it's cheaper and while it's not as easy to figure out, the cost savings far outweigh the negative.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Cons
- Charges for Enhancements
- Less Generous
- Less Fair
Cole W.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
LiveChat an Easy to Use Chat Program.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Ease of Use. IT Support.
What is your favorite aspect of this product?
Ease of use. LiveChat is an easy-to-use LiveChat software that can easily be integrated and used by people of all backgrounds.
What do you dislike most about this product?
More advanced features are done via third parties integrations, which LiveChat could use more training and documentation on.
What recommendations would you give to someone considering this product?
Give it a shot. LiveChat's a great tool for anyone, but you won't know until you actually use it. It's not very robust, but if you are looking for an easy to use Chat software it does the job.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Cons
- Vendor's Interest First
- Less Transparent
- Charges for Enhancements
Bianca G.
- Role: Student Academic
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
This was a great experience. Super simple and easy
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It’s very easy to use
What is your favorite aspect of this product?
That it’s simple
What do you dislike most about this product?
N/a.
What recommendations would you give to someone considering this product?
Weigh out all your options to see if this is best for you and your needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing