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LiveChat ChatBot

8.1 / 10
Category

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

80 Likeliness to Recommend

Up 1
Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative
9% Neutral
84% Positive

Pros

  • Efficient Service
  • Respectful
  • Saves Time
  • Enables Productivity

Feature Ratings

Average 81

Multi-channel

86

Scheduled Availability

84

Application Programming Interface

83

Workflow Processing

81

Voice or Text Input

81

Personalized Service

81

Leads Generation

80

Translation

80

Knowledgebase

79

Integration With CRM

79

Wayfinding

78

Vendor Capability Ratings

Average 81

Ease of Customization

86

Ease of IT Administration

86

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

79

Ease of Data Integration

78

Breadth of Features

77

Quality of Features

77

Vendor Support

74

Usability and Intuitiveness

67

Business Value Created

61

LiveChat ChatBot Reviews

Chandana C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Immediate responsed platform

Likeliness to Recommend

10 / 10

What differentiates LiveChat ChatBot from other similar products?

Its quicker

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Look and feel

What recommendations would you give to someone considering this product?

Good to have

Pros

  • Generous Negotitation
  • Efficient Service
  • Effective Service
  • Caring

Kevin O.

  • Role: Student Academic
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Very easy to chat with when buying products

Likeliness to Recommend

6 / 10

What differentiates LiveChat ChatBot from other similar products?

It’s very realistic in conversation

What is your favorite aspect of this product?

Easy to use and understand, no issue with conversation

What do you dislike most about this product?

Sometimes the bot doesn’t know what you are saying

What recommendations would you give to someone considering this product?

Keep the chat simple with the bot

Pros

  • Inspires Innovation
  • Helps Innovate
  • Effective Service
  • Altruistic

Cons

  • Less Respectful
  • Less Reliable
  • Charges for Enhancements

Dillon G.

  • Role: Finance
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Expensive and very customizable

Likeliness to Recommend

5 / 10

What differentiates LiveChat ChatBot from other similar products?

Harder to use and more expensive

What is your favorite aspect of this product?

Lots of custom stuff

What do you dislike most about this product?

Expensive

What recommendations would you give to someone considering this product?

Know what you are doing and work with their help team

Pros

  • Continually Improving Product
  • Respectful
  • Appreciates Incumbent Status

Cons

  • Charges for Enhancements
  • Less Friendly Negotiation
  • Security Frustrates

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