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LiveChat ChatBot

7.9 / 10
Category

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

80 Likeliness to Recommend

Up 1
Since last award

90 Plan to Renew

Up 1
Since last award

78 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

8% Negative
10% Neutral
82% Positive

Pros

  • Respectful
  • Saves Time
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 81

Multi-channel

86

Scheduled Availability

84

Knowledgebase

83

Application Programming Interface

82

Voice or Text Input

81

Workflow Processing

80

Translation

80

Personalized Service

80

Leads Generation

79

Wayfinding

78

Integration With CRM

78

Vendor Capability Ratings

Average 80

Ease of Implementation

82

Quality of Features

82

Usability and Intuitiveness

82

Breadth of Features

81

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

78

Business Value Created

77

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

76

LiveChat ChatBot Reviews

Dillon G.

  • Role: Finance
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Expensive and very customizable

Likeliness to Recommend

5 / 10

What differentiates LiveChat ChatBot from other similar products?

Harder to use and more expensive

What is your favorite aspect of this product?

Lots of custom stuff

What do you dislike most about this product?

Expensive

What recommendations would you give to someone considering this product?

Know what you are doing and work with their help team

Pros

  • Continually Improving Product
  • Respectful
  • Appreciates Incumbent Status

Cons

  • Charges for Enhancements
  • Less Friendly Negotiation
  • Security Frustrates

Anna C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

“This tool is great, I love it.”

Likeliness to Recommend

8 / 10

What differentiates LiveChat ChatBot from other similar products?

The user-friendliness and attractiveness of this program's user interface set it apart from similar products on the market.

What is your favorite aspect of this product?

It is convenient that any organization that makes use of this product can provide you with an answer that is both prompt and accurate. It is a really smooth running rapid chat software that enables you to get answers in a very short amount of time.

What do you dislike most about this product?

Even after a person has left the conversation, it may appear as though they are still participating. I would prefer that it either delete itself automatically or go away and offer a message that indicates that the user has left the conversation.

What recommendations would you give to someone considering this product?

It's simple to set up and customize, the chatbot and automation features help us save time and money, and the support team is always available to answer our questions.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Edinah S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 / 10

What differentiates LiveChat ChatBot from other similar products?

Very easy to use

What is your favorite aspect of this product?

Highly customizable Impressive UI

What do you dislike most about this product?

The vendor should offer more specialized support depending on one's need.

What recommendations would you give to someone considering this product?

This chatbot is great for interaction and marketing activities. It is easy to use and offers a significant value for your money.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

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