LiveChat ChatBot
What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
Up
1
Since last award
90 Plan to Renew
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1
Since last award
78 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Respectful
- Saves Time
- Enables Productivity
- Efficient Service
Feature Ratings
Multi-channel
Scheduled Availability
Knowledgebase
Application Programming Interface
Voice or Text Input
Workflow Processing
Translation
Personalized Service
Leads Generation
Wayfinding
Integration With CRM
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveChat ChatBot Reviews

Dillon G.
- Role: Finance
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
Expensive and very customizable
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Harder to use and more expensive
What is your favorite aspect of this product?
Lots of custom stuff
What do you dislike most about this product?
Expensive
What recommendations would you give to someone considering this product?
Know what you are doing and work with their help team
Pros
- Continually Improving Product
- Respectful
- Appreciates Incumbent Status
Cons
- Charges for Enhancements
- Less Friendly Negotiation
- Security Frustrates
Anna C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
“This tool is great, I love it.”
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The user-friendliness and attractiveness of this program's user interface set it apart from similar products on the market.
What is your favorite aspect of this product?
It is convenient that any organization that makes use of this product can provide you with an answer that is both prompt and accurate. It is a really smooth running rapid chat software that enables you to get answers in a very short amount of time.
What do you dislike most about this product?
Even after a person has left the conversation, it may appear as though they are still participating. I would prefer that it either delete itself automatically or go away and offer a message that indicates that the user has left the conversation.
What recommendations would you give to someone considering this product?
It's simple to set up and customize, the chatbot and automation features help us save time and money, and the support team is always available to answer our questions.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Edinah S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Product!
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Very easy to use
What is your favorite aspect of this product?
Highly customizable Impressive UI
What do you dislike most about this product?
The vendor should offer more specialized support depending on one's need.
What recommendations would you give to someone considering this product?
This chatbot is great for interaction and marketing activities. It is easy to use and offers a significant value for your money.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service