.png)
LiveChat ChatBot
What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat ChatBot.
80 Likeliness to Recommend
Up
1
Since last award
88 Plan to Renew
80 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Efficient Service
- Respectful
- Saves Time
- Enables Productivity
Feature Ratings
Multi-channel
Scheduled Availability
Application Programming Interface
Workflow Processing
Voice or Text Input
Personalized Service
Leads Generation
Translation
Knowledgebase
Integration With CRM
Wayfinding
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Breadth of Features
Quality of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
LiveChat ChatBot Reviews

Chandana C.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2023
Immediate responsed platform
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Its quicker
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Look and feel
What recommendations would you give to someone considering this product?
Good to have
Pros
- Generous Negotitation
- Efficient Service
- Effective Service
- Caring
Kevin O.
- Role: Student Academic
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2023
Very easy to chat with when buying products
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
It’s very realistic in conversation
What is your favorite aspect of this product?
Easy to use and understand, no issue with conversation
What do you dislike most about this product?
Sometimes the bot doesn’t know what you are saying
What recommendations would you give to someone considering this product?
Keep the chat simple with the bot
Pros
- Inspires Innovation
- Helps Innovate
- Effective Service
- Altruistic
Cons
- Less Respectful
- Less Reliable
- Charges for Enhancements

Dillon G.
- Role: Finance
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
Expensive and very customizable
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Harder to use and more expensive
What is your favorite aspect of this product?
Lots of custom stuff
What do you dislike most about this product?
Expensive
What recommendations would you give to someone considering this product?
Know what you are doing and work with their help team
Pros
- Continually Improving Product
- Respectful
- Appreciates Incumbent Status
Cons
- Charges for Enhancements
- Less Friendly Negotiation
- Security Frustrates