LiveChat ChatBot Customer Reviews 2023

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

80 Likeliness to Recommend

Up 1
Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 2
Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative

9% Neutral

84% Positive

Pros

Efficient Service
Respectful
Saves Time
Enables Productivity

Feature Ratings

Average 81

Multi-channel

86

Scheduled Availability

84

Application Programming Interface

83

Workflow Processing

81

Voice or Text Input

81

Personalized Service

81

Leads Generation

80

Translation

80

Knowledgebase

79

Integration With CRM

79

Wayfinding

78

Vendor Capability Ratings

Average 81

Ease of Customization

86

Ease of IT Administration

86

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

79

Ease of Data Integration

78

Breadth of Features

77

Quality of Features

77

Vendor Support

74

Usability and Intuitiveness

67

Business Value Created

61

LiveChat ChatBot Reviews

Chandana C.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Immediate responsed platform

Likeliness to Recommend

10 / 10

What differentiates LiveChat ChatBot from other similar products?

Its quicker

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Look and feel

What recommendations would you give to someone considering this product?

Good to have

Pros

Generous Negotitation
Efficient Service
Effective Service
Caring

Kevin O.

Role: Student Academic
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Very easy to chat with when buying products

Likeliness to Recommend

6 / 10

What differentiates LiveChat ChatBot from other similar products?

It’s very realistic in conversation

What is your favorite aspect of this product?

Easy to use and understand, no issue with conversation

What do you dislike most about this product?

Sometimes the bot doesn’t know what you are saying

What recommendations would you give to someone considering this product?

Keep the chat simple with the bot

Pros

Inspires Innovation
Helps Innovate
Effective Service
Altruistic

Cons

Less Respectful
Less Reliable
Charges for Enhancements

Dillon G.

Role: Finance
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Expensive and very customizable

Likeliness to Recommend

5 / 10

What differentiates LiveChat ChatBot from other similar products?

Harder to use and more expensive

What is your favorite aspect of this product?

Lots of custom stuff

What do you dislike most about this product?

Expensive

What recommendations would you give to someone considering this product?

Know what you are doing and work with their help team

Pros

Continually Improving Product
Respectful
Appreciates Incumbent Status

Cons

Charges for Enhancements
Less Friendly Negotiation
Security Frustrates

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LiveChat ChatBot

LiveChat ChatBot

What is LiveChat ChatBot?

Company Details

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Awards & Recognition

LiveChat ChatBot Ratings

80 Likeliness to Recommend

Up 1Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 2Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love LiveChat ChatBot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Translation Supports automatic translate to multiple languages

Knowledgebase Allows users to creare knowledgebase articles, metadata tags, creation data and author's name

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

LiveChat ChatBot Reviews

Chandana C.

Immediate responsed platform

Likeliness to Recommend

Pros

Kevin O.

Very easy to chat with when buying products

Likeliness to Recommend

Pros

Cons

Dillon G.

Expensive and very customizable

Likeliness to Recommend

Pros

Cons

Most Popular LiveChat ChatBot Comparisons

Intercom

Drift Conversation Cloud

Tidio

ManyChat

Dialogflow

Laiye Chatbot

Up 1
Since last award

Up 2
Since last award

Feature Ratings

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Leads Generation

Translation

Knowledgebase

Integration With CRM

Wayfinding

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Business Value Created