LiveChat ChatBot Customer Reviews 2023

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

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LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

80 Likeliness to Recommend

Up 1
Since last award

90 Plan to Renew

Up 1
Since last award

78 Satisfaction of Cost Relative to Value

Up 1
Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

8% Negative

10% Neutral

82% Positive

Pros

Respectful
Saves Time
Enables Productivity
Efficient Service

Dillon G.

Role: Finance
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Expensive and very customizable

Likeliness to Recommend

5 / 10

What differentiates LiveChat ChatBot from other similar products?

Harder to use and more expensive

What is your favorite aspect of this product?

Lots of custom stuff

What do you dislike most about this product?

Expensive

What recommendations would you give to someone considering this product?

Know what you are doing and work with their help team

Pros

Continually Improving Product
Respectful
Appreciates Incumbent Status

Cons

Charges for Enhancements
Less Friendly Negotiation
Security Frustrates

Anna C.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

“This tool is great, I love it.”

Likeliness to Recommend

8 / 10

What differentiates LiveChat ChatBot from other similar products?

The user-friendliness and attractiveness of this program's user interface set it apart from similar products on the market.

What is your favorite aspect of this product?

It is convenient that any organization that makes use of this product can provide you with an answer that is both prompt and accurate. It is a really smooth running rapid chat software that enables you to get answers in a very short amount of time.

What do you dislike most about this product?

Even after a person has left the conversation, it may appear as though they are still participating. I would prefer that it either delete itself automatically or go away and offer a message that indicates that the user has left the conversation.

What recommendations would you give to someone considering this product?

It's simple to set up and customize, the chatbot and automation features help us save time and money, and the support team is always available to answer our questions.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Edinah S.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 / 10

What differentiates LiveChat ChatBot from other similar products?

Very easy to use

What is your favorite aspect of this product?

Highly customizable Impressive UI

What do you dislike most about this product?

The vendor should offer more specialized support depending on one's need.

What recommendations would you give to someone considering this product?

This chatbot is great for interaction and marketing activities. It is easy to use and offers a significant value for your money.

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

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LiveChat ChatBot

LiveChat ChatBot

What is LiveChat ChatBot?

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Awards & Recognition

LiveChat ChatBot Ratings

80 Likeliness to Recommend

Up 1Since last award

90 Plan to Renew

Up 1Since last award

78 Satisfaction of Cost Relative to Value

Up 1Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love LiveChat ChatBot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to creare knowledgebase articles, metadata tags, creation data and author's name

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LiveChat ChatBot Reviews

Dillon G.

Expensive and very customizable

Likeliness to Recommend

Pros

Cons

Anna C.

“This tool is great, I love it.”

Likeliness to Recommend

Pros

Edinah S.

Fantastic Product!

Likeliness to Recommend

Pros

Most Popular LiveChat ChatBot Comparisons

Intercom

Drift Conversation Cloud

Tidio

ManyChat

Dialogflow

Laiye Chatbot

Up 1
Since last award

Up 1
Since last award

Up 1
Since last award

Feature Ratings

Multi-channel

Scheduled Availability

Knowledgebase

Application Programming Interface

Voice or Text Input

Workflow Processing

Translation

Personalized Service

Leads Generation

Wayfinding

Integration With CRM

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training