What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
91 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Multi-Factor Authentication (MFA)
Vault for Each User
Work and Personal
Autosave and Autofill
Single Sign-On (SSO)
Team Management
Access From Multiple Devices
Credential Rotation
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
LastPass Reviews
John S.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2024
Modern password management software.
Likeliness to Recommend
What differentiates LastPass from other similar products?
Userbility and maintainability of the product. Simple user interface and and availability of password management by one identity.
What is your favorite aspect of this product?
The product allows encryption and decryption. Availability of factors of authentication.
What do you dislike most about this product?
Availability of a password generator and vault for each user.
What recommendations would you give to someone considering this product?
The product is a reliable password management software I highly recommend it for small and medium organisations.
Pros
- Helps Innovate
- Acts with Integrity
- Over Delivered
- Continually Improving Product
Colin J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Good for enterprise. Fixing past issues
Likeliness to Recommend
What differentiates LastPass from other similar products?
Enterprise offerings are nice and I really like the browser plugins and the logging that does exist currently
What is your favorite aspect of this product?
Multi-device funtionality
What do you dislike most about this product?
Their breach a few months ago
What recommendations would you give to someone considering this product?
If you get this, get it for everyone, not just a handful of people. Password Managers should be for all employees, not just a handful of team members.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Vendor Friendly Policies
Shaku S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Fantastic product
Likeliness to Recommend
What differentiates LastPass from other similar products?
Teams can securely share credentials to important platforms and sites
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Does not update automatically the shared password if it has been changed
What recommendations would you give to someone considering this product?
This is a must for teams and individuals
Pros
- Reliable
- Trustworthy
- Fair
- Acts with Integrity