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LastPass

8.5 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass won the following awards in the Password Management category

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1 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

86 Likeliness to Recommend

91 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative

12% Neutral

81% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Credential Management

Password Generator

Encryption and Decryption

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Autosave and Autofill

Single Sign-On (SSO)

Team Management

Access From Multiple Devices

Credential Rotation

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Reviews

Cesar Q.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Excellent password organizer

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

Unlike other tools, we can mention that this tool is unique because the browser extension also allows you to quickly fill out questionnaires from the stored information. That's why we ourselves can say it's exclusive, plus the sync with the phone is great and to be honest it has a very good stability feature.

What is your favorite aspect of this product?

What fascinates me the most about this tool is that I can safely and reliably store all my personal information and generate random passwords for each of my online accounts. The password vault stores all the passwords I save. Other than that, LastPass seems intuitive to use and generates strong passwords.

What do you dislike most about this product?

We haven't found a single flaw with the product ourselves, but we understand enough that by using the browser extension, I can easily fill in any required login information, as well as generate strong passwords for new accounts. Therefore, for us this instrument is going in the right direction.

What recommendations would you give to someone considering this product?

One of the main reasons I can recommend this tool is because LastPass has helped me store a lot of important information in a more secure structure. I also like the feature of automatically generating strong passwords.

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Marc P.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

LastPass is a great product for a simple PAM

Likeliness to Recommend

6 /10

What differentiates LastPass from other similar products?

Cost is low and use is simple.

What is your favorite aspect of this product?

Little to no end user training needed.

What do you dislike most about this product?

Limited in password sharing.

What recommendations would you give to someone considering this product?

Not recommended for use of enterprise and shared password.

Pros

Helps Innovate
Saves Time
Respectful
Altruistic

Zafar A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

A great application

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

Experience of usage for this application make a very easy access, especially when several accesses is you daily work routine.

What is your favorite aspect of this product?

That you can manage several accesses on a distance and on diffrent devices.

What do you dislike most about this product?

Sometimes the application goes off and requires you to revalidate your access. It is great option for security; however, it is very uncomfortable when you use several devices.

What recommendations would you give to someone considering this product?

This product is great for your security management of accounts.

Pros

Effective Service
Caring
Saves Time
Respectful

LastPass

What is LastPass?

Company Details

Need Assistance?

Awards & Recognition

LastPass Ratings

86 Likeliness to Recommend

91 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love LastPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Team Management Create and manage team members. Items can be shared across team members.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Reviews

Cesar Q.

Excellent password organizer

Likeliness to Recommend

Pros

Marc P.

LastPass is a great product for a simple PAM

Likeliness to Recommend

Pros

Zafar A.

A great application

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Encryption and Decryption

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Autosave and Autofill

Single Sign-On (SSO)

Team Management

Access From Multiple Devices

Credential Rotation

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement