What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Artificial Intelligence Engine
Personalized Service
Intent Extraction
Leads Generation
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Kore.ai Experience Optimization Platform Reviews
Priyansh S.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Fantastic product with great overall capabilities.
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Reliability, integration, ease of task
What is your favorite aspect of this product?
User friendly environment
What do you dislike most about this product?
As of now nothing, some times find bit tricky to add different channels and make some customisations.
What recommendations would you give to someone considering this product?
It’s highly reliable, user friendly, good customer service, highly capable software
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
John P.
- Role: Operations
- Industry: Communications
- Involvement: Initial Implementation
Submitted Dec 2023
Truly smart AI / chatbot solution!
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
NLP and smart solutions on chatbot / Ai space.
What is your favorite aspect of this product?
Widget, chatbot, and level of support given by Kore Ai team
What do you dislike most about this product?
Some technical backgrounds on some configurations. Would appreciate if some configurations are push on/off.
What recommendations would you give to someone considering this product?
Ai / chatbot market is too saturated already and most are just providing the same service. Kore Ai is leaning towards to be the differentiator.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shirley O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Awesome Product with Incredible customization
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Kore.ai enables us to deliver more personalized AI experiences to our customers and attain swift automated interactions. We have recently engaged their SmartAssist to boost our contact center and we are now on an unstoppable flight to the most effective customer service. I've helped deploy AgentAssist bots to handle FAQs and they've done so with great efficiency. The NLU engine is unmatched.
What is your favorite aspect of this product?
Kore.ai has a superb agent console view where you can peek and see how AgentAssist bots are performing. We provide a platform whereby traders trade digital assets and provide tokens and terminals for crypto trading. our ability to stay in the competition is from how well we serve our customers. Kore.ai has helped us actualize this by establishing a 24/7 self-service AI.
What do you dislike most about this product?
I would love to see improvements on chat and session management, have it less complex amidst the top customization abilities
What recommendations would you give to someone considering this product?
Kore.ai would be a great solution to help with dialogue management and conversation flows. Customization is also great all the way from context management to create natural and smooth flowing convos.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service