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Klaviyo Logo
Klaviyo

Klaviyo

Composite Score
8.5 /10
CX Score
8.7 /10
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In Partnership With SelectHub

Claim Software
Klaviyo
8.5 /10

What is Klaviyo?

Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

Company Details

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Awards & Recognition

Klaviyo won the following awards in the Email Marketing category

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Klaviyo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Klaviyo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Klaviyo?

1% Negative
5% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Enables Productivity
  • Altruistic

Feature Ratings

Average 85

Campaign Management

88

Email Delivery

87

Segmentation

87

SPAM Compliance

86

Auto-Responders

86

Contact Database

85

Mobile Optimized

85

Basic Reporting and Analytics

85

A/B Testing

83

Content Authoring

83

Email Templates

82

Vendor Capability Ratings

Average 83

Quality of Features

88

Ease of Customization

86

Ease of Implementation

85

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

79

Vendor Support

79

Klaviyo Reviews

Arpita N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2024

Powerful Platform Needing Advanced Features and Be

Likeliness to Recommend

7 /10

What differentiates Klaviyo from other similar products?

Klaviyo stands out with its robust segmentation, seamless e-commerce integration, and powerful automation capabilities, enabling highly personalized and data-driven marketing campaigns.

What is your favorite aspect of this product?

My favorite aspect of Klaviyo is its advanced segmentation and personalization, allowing for highly targeted and effective marketing campaigns.

What do you dislike most about this product?

I dislike the lack of advanced AI analytics and the need for more comprehensive social media integration.

What recommendations would you give to someone considering this product?

I recommend thoroughly exploring its segmentation and automation capabilities, integrating with your e-commerce platform for seamless data syncing, and leveraging its extensive template library for efficient campaign creation.

Pros

  • Saves Time
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Piyush D.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Klaviyo is powerful and scalable Tool

Likeliness to Recommend

10 /10

What differentiates Klaviyo from other similar products?

Ease of use and the features. The feature are really useful and the integration part also that is also too smooth.

What is your favorite aspect of this product?

Email flows creation and the template that are already provided in the tool

What do you dislike most about this product?

Nothing as of now. the tool is perfect for now just waiting for the AI to integrate with it will also help a lot in the analysis part.

What recommendations would you give to someone considering this product?

Should try it once. As it will help you in scaling the business and also will provide the data which will make the future decision more easy to take.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vidhi ..

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

My honest Klaviyo experience

Likeliness to Recommend

10 /10

What differentiates Klaviyo from other similar products?

What really sets Klaviyo apart from other platforms like Brevo is the extent to which it leverages customer data to influence marketing decisions. Klaviyo was designed specifically for ecommerce and lifecycle marketing , with sophisticated segmentation, predictive analytics and automation based on real time customer actions like browsing or buying behaviour. In my experience, this focus on intelligent targeting and scalable autonation is what truly sets Klaviyo apart.

What is your favorite aspect of this product?

I think my favourite feature of Klaviyo is that it makes a really strong connection between customer actions and marketing actions, so you can really see what your customers are doing and respond to that in a meaningful way without overcomplicating things. It feels like a really smart marketing approach, where you are actually responding to customer actions and behaviours, rather than guessing what they might want or need, so I think that makes it a really useful and reliable tool.

What do you dislike most about this product?

One thing I think could be better with Klaviyo is the learning curve, especially if you're just getting started with it. It's a very powerful tool, and while I think that's a great thing, I also think that with so many features and so much customization available, it takes a little while to really get a handle on how all of it works together, especially if you're a smaller team or a new user of the tool. However once you get a handle on it, I think you'll really begin to see just how powerful it is and all of the ways in which it's useful.

What recommendations would you give to someone considering this product?

If someone is considering the use of Klaviyo, I think it's worth taking a little bit of time to understand how the data and automation features of the tool actually work, as that's really where the power of the tool is at. The tool is built around the idea of using data, predictions, and real-time behaviour to create more personalized marketing efforts rather than just bulk emails. Overall, if someone is serious about growing their business and wants a tool that actually scales with their marketing strategy, I think it's definitely worth a try.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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