What is Keap?
Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Trustworthy
- Friendly Negotiation
- Reliable
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Master Data Management
Customer Journey Modelling
Multivariant Testing
Email Marketing Automation
SMS Marketing
Marketing Asset Management
Mobile Marketing Management
Marketing Project Management
Social Media Marketing Management
Marketing Analytics
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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Keap Reviews
Caleb D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Incredible features, worth the cost
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap has a greater breadth of features compared to similar products. Its CRM and campaign management integrate seamlessly. Its visual campaign developer was first in its kind and is still unsurpassed.
What is your favorite aspect of this product?
The ability to visually design complex marketing and fulfillment campaigns is the most valuable feature.
What do you dislike most about this product?
Keap requires a lot of learning to get up to speed. It's also easy to not realize its full capacities because it has so many features.
What recommendations would you give to someone considering this product?
Determine the features that are most valuable to you, and then determine if Keap meets them. The software's capabilities will give you plenty of room to grow as a business over time.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Mary-Beth S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2021
Keap has changed how we do business!
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap has an incredible support team, always willing to help with questions, and to find a solution, not just cookie cutter, canned answers.
What is your favorite aspect of this product?
Email campaigns - the flexibility to built custom campaigns and to review the effectiveness of thrm
What do you dislike most about this product?
No dislikes at this time.
What recommendations would you give to someone considering this product?
Definitely try this product. The support team and marketplace makes everything easier.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeronimo V.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2021
Great & effective tool. Needs to work on some bugs
Likeliness to Recommend
What differentiates Keap from other similar products?
From what I can see, Keap offers a good balance between cost and features. It integrates most (almost all) communications in one platform at a decent price for businesses that are not huge yet.
What is your favorite aspect of this product?
Automation of emails and campaigns, as well as being able to search a contact quickly and read their story of interactions with us.
What do you dislike most about this product?
The smartphone app bugs and shortcomings. Calls and texts don't populate immediately, sometimes repeat themselves, and act erratically, which is frustrating and consumes time. Also not always having the caller ID display the name of the contact who is calling (when they already are saved as a contact).
What recommendations would you give to someone considering this product?
If you are not willing to invest time to learn the platform and maximize it, it might not be for you. But then, the same applies to almost all platforms.
Pros
- Trustworthy
- Caring
- Saves Time
- Respectful