What is Kayako?
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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77 Likeliness to Recommend
61 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+62 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kayako?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Cons
- Commodity Features
- Less Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Contact Center Integration
Intelligent Search
Customer Community Management
Agent Scripting
Multi Channel Support
Agent Collaboration
Customer Self Service Capabilities
Mobile Customer Care
Customer Service Workflow Management
Customer Service Knowledge Management
Analytics and Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Vendor Support
Kayako Reviews
- Role: C-Level
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Feb 2022
Challenging to integrate with
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring