JumpCloud Logo
JumpCloud Logo
JumpCloud

JumpCloud

Composite Score
7.7 /10
CX Score
8.1 /10
JumpCloud
7.7 /10

What is JumpCloud?

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.

Company Details


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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative
5% Neutral
95% Positive

Pros

  • Respectful
  • Continually Improving Product
  • Unique Features
  • Caring

Feature Ratings

Average 79

Session Management

83

Compliance Reporting

82

Privileged User Behavior Analytics

82

Third Party Integrations OOTB

82

Account Vaulting

81

Privileged Account Discovery

80

APP to APP Password Management

78

Privileged Account Life Cycle Management

77

Reporting and Dashboards

76

Local Account & Shared Account Administration

75

Agentless Deployment

75

Vendor Capability Ratings

Average 79

Quality of Features

83

Product Strategy and Rate of Improvement

83

Business Value Created

82

Ease of Implementation

82

Usability and Intuitiveness

80

Breadth of Features

80

Ease of Data Integration

77

Ease of IT Administration

76

Availability and Quality of Training

76

Vendor Support

73

Ease of Customization

72

JumpCloud Reviews

Uğur Deniz Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Reassuring

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

One major difference between JumpCloud and its competitors is that JumpCloud offers its Directory-as-a-Service (DaaS) platform as a cloud-based service, while some of its competitors offer similar capabilities as on-premises software. Jumpcloud also have more extensive support for Linux and open-source based on its system which can be a pro or a con depending on your use-case.

What is your favorite aspect of this product?

JumpCloud provides user management and device management at scale for organizations. This allows IT team to manage user accounts, passwords, devices and applications. Some JumpCloud upsides might be: Cloud-based: JumpCloud is a cloud-based service, so user management and device management can be performed for organizations without the need for built-in IT systems. Remote access: JumpCloud allows organizations to quickly and securely access applications and devices that their users can access remotely. Multi-platform support: JumpCloud offers management tool for Windows, MacOS, Linux and mobile devices.

What do you dislike most about this product?

It's worth noting that Jumpcloud is particularly targeted towards small and medium-sized businesses and it comes with a few feature limitations. So it might not be the perfect fit for large-scale enterprise operations.

What recommendations would you give to someone considering this product?

won't let you down

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sean R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Highly recommended for SMBs for IAM

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Ease of use and implementation. Takes literally minutes to get accounts and devices set up to use JumpCloud

What is your favorite aspect of this product?

Ability to manage users in an intuitive interface

What do you dislike most about this product?

Auditing features can be improved to provide more insight into authentication actions

What recommendations would you give to someone considering this product?

Tie this into your Google setup to manage both your desktop and Google accounts together

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Client's Interest First

Mohammad S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

All Instances in one Go! Best SaaS service ever!

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

JumpCloud is a cloud-based identity and access management (IAM) platform that helps organizations manage and secure their users, devices, and resources. Some key features that differentiate JumpCloud from other similar products include: Single Sign-On (SSO) capability: JumpCloud provides a single set of credentials for users to access all of their resources, making it easier for them to log in and reducing the risk of password-related security breaches. Device Management: JumpCloud allows to manage and secure all of your devices, including laptops, desktops, servers, and mobile devices, from a single console.

What is your favorite aspect of this product?

The best part of jumpcloud is that, Now I can manage all my remote server instances in a single place, Administer them and control them at ease. Installation and configuration made easy within this single platform.

What do you dislike most about this product?

Till date I have not found any issues with jumpcloud services. Everything seems working fine under chrome and firefox web browsers. Still its under implementation for my personal projects and I think it completely bugfree awesome platform.

What recommendations would you give to someone considering this product?

Here are a few recommendations for someone considering JumpCloud: Assess your organization's needs: Before deciding on JumpCloud or any other IAM solution, it's important to assess your organization's specific needs and requirements. This will help you determine which features and capabilities are most important to your organization and ensure that you choose a solution that meets those needs. Research the product and read reviews: Take the time to thoroughly research JumpCloud and read reviews from other users to get a sense of how well the product meets the needs of organizations like yours.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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