JumpCloud Customer Reviews 2026 | Privileged Access Management

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JumpCloud

Composite Score

7.4 /10

CX Score

7.7 /10

43 Reviews Write a Review

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What is JumpCloud?

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.

Company Details

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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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2 Top Rated Capabilities

7 Top Rated Features

2025

5 Top Rated Capabilities

12 Top Rated Features

2024

2 Top Rated Capabilities

4 Top Rated Features

2023

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

5% Negative

5% Neutral

90% Positive

Pros

Security Protects
Respectful
Continually Improving Product
Unique Features

Feature Ratings

Average 77

Compliance Reporting

Account Vaulting

Privileged User Behavior Analytics

Agentless Deployment

Privileged Account Discovery

Privileged Account Life Cycle Management

Local Account & Shared Account Administration

Third Party Integrations OOTB

APP to APP Password Management

Reporting and Dashboards

Privileged Remote Access

Vendor Capability Ratings

Average 75

Quality of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Also Featured in...

Multi-Factor Authentication

Score 7.3

View JumpCloud in this category (opens in a new tab)

JumpCloud Screenshots

JumpCloud Videos

JumpCloud Reviews

Maurice H.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, adds great value to my small business

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

For my personal use, I prefer Jumpcloud a bit more than Microsoft Azure. Because monitoring a few operating systems from clients is my main goal, Jumpcloud provides me with a high quality professional service.

What is your favorite aspect of this product?

The ease of use and no-nonsense GUI. None of my clients have made complaints about the installation of JumpCloud on their machine. This is usually an issue with some other software I have tried. It also helps to have small client issues solved in a flash. From unfinished installations to problems with login in to their environment, it all works stable and professional.

What do you dislike most about this product?

Most features are already available, so for me, there is nothing to complain about :-)

What recommendations would you give to someone considering this product?

If you are looking for a high-quality online service that helps you to manage multiple devices in your IT environment, JumpCloud will be your best tool to use. From managing client pc's to the software they use and login control, JumpCloud has you covered.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Continually Improving Product

Braden B.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Feature packed and very powerful

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

It's the only IAM platform I know of that works so well for such a cost efficient price. They are very willing to listen to customer feedback and make improvements to the platform as a whole very quickly.

What is your favorite aspect of this product?

We love it for its device and user management. We also love that we can save costs by using this platform for many other things like remote support, RADIUS protocol use, and MDM management.

What do you dislike most about this product?

When something doesn't work on Jumpcloud, it can be really complicated to hash out. I've rarely seen problems, but when I do, I know that I'm in for a headache of a time. I wouldn't blame the Support for this, they are very kind and try to be helpful. Usually the problem is too complex for some customer service agent to resolve for you on their side and be done with it.

What recommendations would you give to someone considering this product?

It's a very powerful tool for the price. It's worth having all these features along with the positive reputation they have about improving based on customer feedback.

Pros

Performance Enhancing
Trustworthy
Helps Innovate
Continually Improving Product

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2023

an easy to use product

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

87 Likeliness to Recommend

3 Since last award

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Account Vaulting Provides one, unified, comprehensive solution to manage accounts for both human (privileged users) and non-person (application, machine, service account, etc.)

Privileged User Behavior Analytics Tracks Groups, assesses, & reports on assets by IP range, naming convention, OS, domain, applications, business function, Active Directory, and more.

Agentless Deployment For SaaS PAM.

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

Privileged Account Life Cycle Management Ability to manage the life cycle of privileged accounts IE. Provisioning/De-provisioning of Privileged Access, session management, etc.

Local Account & Shared Account Administration Automates rotation of password after each use for the most sensitive accounts, or for those accounts facing heightened security risk or compromise

Third Party Integrations OOTB Integrates with leading IGA, CIEM, ITSM, CSPM, AM and SIEM solutions. Use of REST API's a benefit for easier integration.

APP to APP Password Management Manages passwords for key applications via a secure, central location.

Reporting and Dashboards Able to see in one place all the privileged accounts across the environment.

Privileged Remote Access Controls and monitors privileged sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Multi-Factor Authentication

JumpCloud Screenshots

Unified Endpoint Management (UEM)

SaaS Management

Remote Access

JumpCloud Go

Conditional Access Policies

SSO For Thousands of Apps

JumpCloud Videos

JumpCloud is IT Simplified

JumpCloud Reviews

Maurice H.

Easy to use, adds great value to my small business

Likeliness to Recommend

Pros

Braden B.

Feature packed and very powerful

Likeliness to Recommend

Pros

an easy to use product

Likeliness to Recommend

Pros

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3
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5
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Feature Ratings

Compliance Reporting

Account Vaulting

Privileged User Behavior Analytics

Agentless Deployment

Privileged Account Discovery

Privileged Account Life Cycle Management

Local Account & Shared Account Administration

Third Party Integrations OOTB

APP to APP Password Management

Reporting and Dashboards

Privileged Remote Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization