JumpCloud Customer Reviews 2026 | Privileged Access Management

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JumpCloud

Composite Score

7.7 /10

CX Score

8.1 /10

41 Reviews Write a Review

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What is JumpCloud?

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.

Company Details

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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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2 Top Rated Capabilities

7 Top Rated Features

2025

5 Top Rated Capabilities

12 Top Rated Features

2024

2 Top Rated Capabilities

4 Top Rated Features

2023

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

5% Neutral

95% Positive

Pros

Respectful
Continually Improving Product
Unique Features
Caring

Feature Ratings

Average 79

Session Management

Compliance Reporting

Privileged User Behavior Analytics

Third Party Integrations OOTB

Account Vaulting

Privileged Account Discovery

APP to APP Password Management

Privileged Account Life Cycle Management

Reporting and Dashboards

Local Account & Shared Account Administration

Agentless Deployment

Vendor Capability Ratings

Average 79

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Multi-Factor Authentication

Score 7.3

View JumpCloud in this category (opens in a new tab)

JumpCloud Screenshots

JumpCloud Videos

JumpCloud Reviews

Sunil B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Perfect compatible and reliable application

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

It's great ability to integrate any kind of application.

What is your favorite aspect of this product?

- with very little steps we are making user to get into his desired site - enhanced security - ease of integration

What do you dislike most about this product?

UI enhancements required

What recommendations would you give to someone considering this product?

If you wish to keep your environment secured and help employees in making their job easy , than nothing comes better than this application .

Pros

Generous Negotitation
Unique Features
Caring
Client Friendly Policies

Zahir M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Simple but Effective

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

The easiness that it provides when it comes to deployment and configuration.

What is your favorite aspect of this product?

The agent based installation for both Windows and Linux machines makes it easier than ever to get going with the solution.

What do you dislike most about this product?

It can improve its reporting features

What recommendations would you give to someone considering this product?

JumpCloud provides a seamless but effective integration with your Windows and Linux machines (Especially Linux) where you can integrate your AD and have your users authenticate using MFA. You have several ways of implementing the solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tiruthopu I.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Best Single Sign On

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

When compared to other SSO application we used to have , this stands different . Its very easy to implement and use hence we started using it

What is your favorite aspect of this product?

we can integrate different applications into it and can access them from where ever we want . And to access any of them we just need to login into jumpcloud. This will make everyone job very easy , Integration process is quite easy

What do you dislike most about this product?

Frankly telling , there is nothing much to talk about this in this section

What recommendations would you give to someone considering this product?

If you want to integrate multiple applications with SSO then you have to think about this too. This will really help you and makes job easy !

Pros

Performance Enhancing
Unique Features
Security Protects
Reliable

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Session Management Enables the user to inject credentials directly into the access session; the user never needs to know or see the credential

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Privileged User Behavior Analytics Tracks Groups, assesses, & reports on assets by IP range, naming convention, OS, domain, applications, business function, Active Directory, and more.

Third Party Integrations OOTB Integrates with leading IGA, CIEM, ITSM, CSPM, AM and SIEM solutions. Use of REST API's a benefit for easier integration.

Account Vaulting Provides one, unified, comprehensive solution to manage accounts for both human (privileged users) and non-person (application, machine, service account, etc.)

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

APP to APP Password Management Manages passwords for key applications via a secure, central location.

Privileged Account Life Cycle Management Ability to manage the life cycle of privileged accounts IE. Provisioning/De-provisioning of Privileged Access, session management, etc.

Reporting and Dashboards Able to see in one place all the privileged accounts across the environment.

Local Account & Shared Account Administration Automates rotation of password after each use for the most sensitive accounts, or for those accounts facing heightened security risk or compromise

Agentless Deployment For SaaS PAM.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Multi-Factor Authentication

JumpCloud Screenshots

Unified Endpoint Management (UEM)

SaaS Management

Remote Access

JumpCloud Go

Conditional Access Policies

SSO For Thousands of Apps

JumpCloud Videos

JumpCloud is IT Simplified

JumpCloud Reviews

Sunil B.

Perfect compatible and reliable application

Likeliness to Recommend

Pros

Zahir M.

Simple but Effective

Likeliness to Recommend

Pros

Tiruthopu I.

Best Single Sign On

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Session Management

Compliance Reporting

Privileged User Behavior Analytics

Third Party Integrations OOTB

Account Vaulting

Privileged Account Discovery

APP to APP Password Management

Privileged Account Life Cycle Management

Reporting and Dashboards

Local Account & Shared Account Administration

Agentless Deployment

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Ease of Customization