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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1128 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Helps Innovate

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Retainer Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Aman S.

Role: Operations
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Super Boss for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Here are some key features that differentiate Jira from other similar products: Incident Investigation for Release Management. Scrum Projects. Team Activity Overview. Custom Fields.

What is your favorite aspect of this product?

I appreciate Jira’s customizable workflows. This feature allows teams to tailor the tool to their specific needs, making it a flexible solution for a variety of project types and working styles.

What do you dislike most about this product?

Jira can be complex and difficult to set up, especially for teams that are new to project management software. Its extensive features and customization options, while powerful, can also make the interface feel overwhelming..

What recommendations would you give to someone considering this product?

I would say Prepare for a Learning Curve to leverage Integrations by using the Support Resources with this software.

Pros

Effective Service
Saves Time
Respectful
Over Delivered

Sonali A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Reliable Project Planning Software

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira User Interface is really awesome. because anyone can use without any training. Project planning, creating workflow, assigning tasks, time tracking and generating reports is very helpful. Easy to complete projects on time and reduce human errors.

What is your favorite aspect of this product?

Workflows and Time Tracking of the team members to know the project progress. Easy for us to analyse and take the right decision on time. It increases productivity and reliability of the projects

What do you dislike most about this product?

Some UI needs improvements like the comment section and the time drop down.

What recommendations would you give to someone considering this product?

Jira is perfect and totally considerable for large and small projects.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ashish S.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

A fairly robust ticketing system

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is considered perfect when it comes to handling a software team that might need advanced agile functionality as well as structured workflow.

What is your favorite aspect of this product?

Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences. Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket

What do you dislike most about this product?

To create projects with multiple steps, the use of Epics can become clunky, and integrating dependencies into the process is not easily done

What recommendations would you give to someone considering this product?

I think it's great for tracking bugs, support tickets, and other clearly-defined tasks, especially when the time to complete is short or also very defined. It tends to be less useful as a project management tool or for planning, especially for longer-term projects with multiple tasks and a large number of collaborators.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Caring

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Aman S.

Super Boss for Project Management

Likeliness to Recommend

Pros

Sonali A.

Reliable Project Planning Software

Likeliness to Recommend

Pros

Ashish S.

A fairly robust ticketing system

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Retainer Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support