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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Lorena R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

A top-notch issue tracker

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is unique in that it allows us to organize the scope of important elements or item dispatches in a way that can be imagined across groups. It could also be scaled up or down as needed in the future. It was also very customizable, which we appreciated.

What is your favorite aspect of this product?

I like everything about Jira. Firstly, I like Jira because it is developer-friendly, easy to use, and allows multiple people to work on the same task at the same time. Secondly, our previous system made it difficult to determine which tickets were related, whereas Jira provides a variety of options for relating tickets related to, duplicates, blocked / blocks, and so on.

What do you dislike most about this product?

There are some minor flaws in tools that can be eliminated with little effort. Only the most basic plugins and customization options are available in the cloud version. It is not possible to delve into its inner workings and develop our own without externally utilizing the APIs.

What recommendations would you give to someone considering this product?

I'm personally in love with this tool and its functionalities. Everything is just fantastic! It has features like shared attachments and issues tracking with notifications, which is very useful for completing tasks on time. It's an extremely effective tool. It has a lot of advanced features for collaborating with others.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Grzegorz M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

The best agile development software

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Keeping track of tasks is a time-consuming task that is easy to overlook. Fortunately, Jira is available. Jira allows us to keep track of our tasks and the time we spend on them without interrupting our day. When it came to critical QA search and reporting needs, Jira was simply more powerful.

What is your favorite aspect of this product?

When the pandemic hit and we were forced to stay at home and we needed more powerful software to handle our workflow, that's why we switched to Jira. Jira is a fantastic tool for improving team collaboration in agile projects. It's simple to use and understand. We can easily track things on Jira using our smartphones and other devices. It assists us in project planning with tasks and sub-tasks.

What do you dislike most about this product?

The first time we set it up, it's difficult because we must determine which functions are required and which should be eliminated. However, once we've set it up and understand how it works, it's a joy to use.

What recommendations would you give to someone considering this product?

Worried about the speed of the project or security then trust me Jira is the right way to remove your worries. Jira was more cost-effective and better suited to our requirements. Jira is without a doubt the most well-known modern project management software. Jira is unquestionably more valuable than its flaws.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Kevin M.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Best software development tool around

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is built for developers and also IT professionals mainly. It tried to help support ITIL practices but still feels geared toward the mid size market

What is your favorite aspect of this product?

I love the layout and the ability to automate things. It is every fast interface and makes pasting code or image very simple, so the team really enjoys interacting with it

What do you dislike most about this product?

It can be a bit complex and overwhelming starting off. Often times making a change can be a complex task because of how everything is so loosely coupled from the front end point of view which drives up complexity

What recommendations would you give to someone considering this product?

I would say take your time reading and setting it up well from the start, overall its a great product on a great path

Pros

  • Performance Enhancing
  • Unique Features
  • Fair
  • Altruistic

Cons

  • Less Generous

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