Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Ben D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

JIRA is an excellent issue tracking solution.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

We utilize JIRA as our service desk in order to log issues, submit IT tickets, seek updates to software and permissions, etc. When a user has a question or problem, they may submit a ticket detailing their issue, and from there, the ticket will be sent to the appropriate team member or queue, as appropriate. In addition to its obvious application in agile project management and story tracking for the development team, we also employ it for backlog pruning.

What is your favorite aspect of this product?

Tickets can be tracked by component, which is a huge time saver. The status, priority, assignee, etc. of all tickets pertaining to my team's work may be seen in a single place. Nice work on the filtering and reporting, too. You can rapidly put together a board containing whatever information you'd like to view and refer to it whenever you please. The ability to label items is also useful and efficient. The tagged developer or analyst will receive your question or feedback right away. That way, problems won't go forgotten.

What do you dislike most about this product?

One of JIRA's few flaws is its inability to be customized. It could be molded into anything imaginable. It may take some time to determine which approach is most appropriate for your company. Forms are quite important. The dashboards serve a similar purpose. Examples of well-configured dashboards from other firms would be beneficial for teams to rapidly grasp their progress and the value of their labor.

What recommendations would you give to someone considering this product?

Seeing all of the tickets in our team's queue is tremendously helpful during our sprint planning sessions. It's simple to organize our tasks by due date or urgency. Our bespoke views provide a comprehensive picture of the status of the backlog.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dileep C.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Quick, Resembled and Future Proof Software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The Ticket Assigning System is similar where the Kanban Board differentiates from the other software.

What is your favorite aspect of this product?

The Data Extract Countability Board present

What do you dislike most about this product?

The information that would be needed should also be displayed while hovered.

What recommendations would you give to someone considering this product?

Yes, would be recommending everyone who so ever is using mediocre software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation

Benjamin Z.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

For Agile groups, this is a complete tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The user-friendliness of the interface and the high quality of the experience it provides have won me over. The quickness and simplicity of the learning path and the ease with which it may be navigated are additional notable strengths.

What is your favorite aspect of this product?

I appreciate the ease with which I can monitor the current status of tasks, track their development, and receive constructive real-time notifications; this platform not only helps me set priorities, but also gives me a bird's-eye view of the entire project from beginning to end.

What do you dislike most about this product?

In particular, non-technical users may find it difficult to install and work with Jira Software. Users that need access to the tool on the move will find the mobile app to be unsatisfactory due to its reduced capabilities in comparison to the web-based version.

What recommendations would you give to someone considering this product?

I appreciate how adaptable it is to my specific needs and how easy it is to work with others on a team, give tasks, or chat in real time with coworkers to exchange ideas and feedback. preferences, it greatly improves efficiency.

Pros

  • Performance Enhancing
  • Efficient Service
  • Helps Innovate
  • Reliable

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